Customer Support Assistant

7 days ago


Hyderabad, Telangana, India Shree Swaminarayan Gurukul International School Full time ₹ 2,00,000 - ₹ 2,40,000 per year

Organization: Shree Swaminarayan Gurukul International School

Location: Hyderabad, Telangana

Experience Required: 0 to 3 Years

Vacancies: 1 Positions

Preferred Gender: Male Candidates

Languages Required:

1 Candidate: Fluent in English & Gujarati & Hindi

Perks: Complimentary Food & Accommodation

Key Skills & Requirements

  • Excellent verbal and written communication skills
  • Strong interpersonal skills to build rapport with customers
  • Proficiency in basic computer operations for data entry and record management
  • Active listening and problem-solving abilities
  • Effective time management and multitasking skills
  • Positive attitude with the ability to handle objections professionally
  • Familiarity with CRM tools and customer relationship techniques
  • Bachelor's degree or related field is an added advantage

Job Responsiblites

  • Make outbound calls to potential customers (parents) regarding fee-related queries
  • Manage inbound calls and resolve customer concerns, queries, and complaints
  • Accurately record customer interactions and updates in the system
  • Follow up with leads and existing customers to ensure satisfaction
  • Assist customers in navigating and using Gurukul's software effectively
  • Provide troubleshooting support for technical issues over phone
  • Submit daily progress and performance reports

Job Type: Full-time

Pay: ₹12, ₹20,000.00 per month

Language:

  • Gujarati (Required)
  • English (Required)
  • Hindi (Required)

Work Location: In person



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