Customer Success Executive US Payroll

4 days ago

Bengaluru, Karnataka, India ACCTPRO Full time ₹ 5,00,000 - ₹ 15,00,000 per year

About the Role:

We are seeking a detail-oriented and proactive Customer Success Executive to support our US payroll clients through seamless onboarding, data setup, and post-implementation support. The ideal candidate will combine strong communication skills, analytical ability, and hands-on experience in US payroll processes to ensure every client has a smooth and accurate payroll experience.

Key Responsibilities:

  • Manage client onboarding processes from requirement gathering to workflow setup ensuring timely and accurate implementation of payroll solutions.
  • Collect, validate, and reconcile payroll data, ensuring compliance with US payroll standards and accuracy in every cycle.
  • Coordinate with cross-functional teams (Product, Tech, and Compliance) to ensure all client needs are met within timelines.
  • Support system configuration and integrations, working closely with internal technical teams.
  • Stay current on US payroll compliance requirements and contribute to continuous process improvement.
  • Assist in preparing training materials and conducting sessions for clients on payroll tools and features.

  • Track and report client feedback, identifying opportunities to improve service delivery and operational efficiency.

  • Required Skills & Qualifications:

  • Educational Background: B.Com / MBA preferred
  • Experience: Minimum 3 years of experience in customer success, payroll operations, or client onboarding US payroll experience is mandatory.
  • Communication: Excellent written and verbal communication skills non-negotiable.
  • Analytical Skills: Strong proficiency in data analysis and Excel, with the ability to interpret and present payroll insights clearly.
  • Client Management: Proven ability to handle multiple client accounts and coordinate effectively across teams.
  • Attention to Detail: Meticulous approach to data accuracy and compliance.

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