US Payroll Resolution

JOB DESCRIPTION

Are you passionate about delivering accurate payroll solutions and exceptional employee service? As a US Payroll Case Analyst, you'll play a pivotal role in ensuring seamless payroll operations, resolving complex cases, and driving compliance within a dynamic, collaborative environment. Leverage your expertise in payroll, tax, and time operations to make a real impact—partnering with HR and finance teams, analyzing data for continuous improvement, and supporting our commitment to regulatory excellence.

Job Summary

As a US Payroll Case Analyst within our team, you will manage and resolve cases related to time operations, payroll, and tax within the ServiceNow platform. You will ensure accurate and timely processing of payroll transactions in compliance with US regulations, collaborate with HR and finance teams to address payroll discrepancies and tax-related issues, and maintain up-to-date knowledge of US payroll and tax laws and regulations. You will also provide exceptional customer service to employees by addressing inquiries and resolving issues promptly, generate reports and analyze data to identify trends and areas for improvement in payroll and time operations, assist in the development and implementation of payroll policies and procedures, and participate in audits to ensure compliance with internal and external standards.

Job responsibilities

• Manage and resolve cases related to time operations, payroll, and tax within the ServiceNow platform.
• Ensure accurate and timely processing of payroll transactions in compliance with US regulations.
• Collaborate with HR and finance teams to address payroll discrepancies and tax-related issues.
• Maintain up-to-date knowledge of US payroll and tax laws and regulations.
• Provide exceptional customer service to employees by addressing inquiries and resolving issues promptly.
• Generate reports and analyze data to identify trends and areas for improvement in payroll and time operations.
• Assist in the development and implementation of payroll policies and procedures.
• Participate in audits and ensure compliance with internal and external standards

Required qualifications, capabilities and skills

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Knowledge of federal and state payroll regulations.
• Ability to work collaboratively in a team environment.

Preferred qualifications, capabilities and skills

• Experience in US Payroll tax/state regulations/federal regulation is an add on
• Experience on Service Now and time operations query handling.
• Knowledge of basic automations such as Power Query / Excel (Consulting/Deployment).

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

Human Resources plays a critical role in driving the employee experience, shaping the firm's culture and building a diverse and inclusive workforce. We are a strategic partner to the business — working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.