-Customer Success Manager – US

16 hours ago


Bengaluru, Karnataka, India Nexthire Full time US$ 80,000 - US$ 1,20,000 per year

Customer Success Manager – US B2B SaaS

Location: Bangalore, India - US Time Zone

Experience: 5+ years | Market: US

What You'll Do
● Be the face of the company post-sale — leading customer relationships and ensuring
ongoing value delivery.
● Identify and pursue upsell/cross-sell opportunities, partnering with Sales to close.
● Lead customer onboarding and implementation, ensuring smooth handoffs and
successful adoption.
● Conduct weekly/biweekly syncs and Quarterly Business Reviews (QBRs) to track
progress, align on goals, and maintain executive buy-in.
● Ensure timely resolution of customer queries with in-depth product knowledge and a
problem-solving mindset.
● Drive advocacy through referrals, testimonials, case studies, and co-marketing
initiatives.
● Orchestrate executive dinners, micro-events with Sales to deepen engagement and
foster trust.
● Collaborate closely with Product, Operations, and Sales to deliver a seamless and
high-impact customer experience.
● Continuously gather product feedback and market insights to help shape our roadmap.

What We're Looking For
● Minimum 5 years of experience in a Customer Success or Account Management role in
B2B SaaS targeting the US market.
● Proven track record managing mid to high ACV accounts ($60K–$200K) with strong
stakeholder engagement.
● Strong background in engineering services sales, SaaS, or AI-driven business solutions.
● A mindset defined by customer obsession, speed, and ownership — you go the extra
mile.
● Excellent communication, relationship-building, and organizational skills.
● Bonus: Experience working with AI-powered products or in fast-paced startup
environments.

Website


  • Bengaluru, Karnataka, India Gushwork Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    is a pioneering B2B Software & Services company that combines human expertise with advanced AI technology to deliver exceptional SEO services. In just one year since our launch, we've partnered with over 200+ businesses, driving their success through our innovative approach to AI-assisted SEO. Backed by top global investors like Lightspeed, B Capital, and...


  • Bengaluru, Karnataka, India Weekday Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    This role is for one of our clientsIndustry: Technology, Information and MediaSeniority level: Associate levelMin Experience: 2 yearsLocation: BangaloreJobType: full-timeWe are looking for a proactive and customer-obsessed Customer Success Manager who will take full ownership of guiding new clients through their journey — from initial setup to successful...


  • Bengaluru, Karnataka, India Wayground Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    This Customer Success Manager role focuses on partnering with K-12 schools across the U.S. It's a high-scale position managing a large volume of accounts, each with a varying Annual Recurring Revenue (ARR).  Our approach combines strong data insights and the use of sophisticated Customer Success tools to enhance...


  • Bengaluru, Karnataka, India WATI Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Wati is the world's leading WhatsApp-first conversational growth platform, empowering businesses to build deeper customer relationships and accelerate revenue growth.Trusted and loved by over 14,000 customers across 100+ countries, Wati has established itself as the premier choice for businesses leveraging WhatsApp and other messaging channels to connect...


  • Bengaluru, Karnataka, India Weekday Full time ₹ 10,00,000 - ₹ 13,00,000

    This role is for one of our clientsIndustry: Technology, Information and MediaSeniority level: Associate levelMin Experience: 2 yearsLocation: BangaloreJobType: full-time ₹10,00,000 - ₹13,00,000 a year We are looking for a proactive and customer-obsessed Customer Success Manager who will take full ownership of guiding new clients through their journey...


  • Bengaluru, Karnataka, India Weekday (YC W21) Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    This role is for one of our clientsIndustry: Technology, Information and MediaSeniority level: Associate levelMin Experience: 2 yearsLocation: BangaloreJobType: full-timeWe are looking for a proactive and customer-obsessedCustomer Success Managerwho will take full ownership of guiding new clients through their journey — from initial setup to successful...


  • Bengaluru, Karnataka, India Omind Technologies Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    Job Title: Customer Success Manager (CSM)Location: Bangalore / KolkataExperience Required: 3+ years in SaasIndustry: IT Services / Software/ Customer Experience (CX).Employment Type: Full-timeWhy Join Us?Work with cutting-edge CX solutions transforming digital engagement.Be part of a collaborative and high-performance team culture.Growth opportunities in a...


  • Bengaluru, Karnataka, India Graphy Inc. Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Description: Senior Customer Success Manager (Graphy Inc., On-site)Location:Domlur, Bengaluru.Team:Customer Success & Key Account ManagerExperience:4–7 yearsType:Full-timeAbout the RoleWe are looking for aSenior Customer Success Manager (Sr. CSM) to strengthen and scale our Customer Success function. In this mid-senior role, you will guide a team of...


  • Bengaluru, Karnataka, India ColorTokens Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Job Title: Customer Success ManagerLocation: Bangalore (on site)Experience Level: 10 to 15 years About ColorTokensAt ColorTokens, we empower businesses to stay operational and resilient in an increasingly complex cybersecurity landscape. Breaches happen—but with our cutting-edge ColorTokens Xshield platform, companies can minimize the impact of breaches...


  • Bengaluru, Karnataka, India Rubrik Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    Manager, Customer SuccessLocation: BengaluruTimings: (EST Shift:- 5:30 pm IST to 2:30 am IST)Job SummaryThe Manager, Customer Success, is a critical leadership role responsible for recruiting, coaching, and managing a team of Customer Success Managers (CSMs) dedicated to ensuring the long-term success, satisfaction, and retention of Rubrik's existing...