Customer Success Manager

2 weeks ago

Bengaluru, Karnataka, India Wayground Full time ₹ 4,00,000 - ₹ 6,00,000 per year
This Customer Success Manager role focuses on partnering with K-12 schools across the U.S. It's a high-scale position managing a large volume of accounts, each with a varying Annual Recurring Revenue (ARR).  Our approach combines strong data insights and the use of sophisticated Customer Success tools to enhance the  educational journey and achieve strategic goals. What you'll do:
  • Own the Renewal Process: Proactively manage and drive renewals for your accounts, ensuring a seamless and positive experience to maintain long-term partnerships
  • Strategic Stakeholder Engagement: Build and nurture relationships with key customer stakeholders to identify their priorities, address concerns, and highlight the value of our solutions
  • Deliver Value-Driven Conversations: Regularly demonstrate the ROI and impact of our products by aligning customer goals with our platform's capabilities to reinforce the value proposition
  • Mitigate Churn Risks: Identify at-risk accounts early through health checks and engagement signals, and implement tailored action plans to re-engage and retain them
  • Uncover Growth Opportunities: Partner with customers to identify ways to expand adoption, upsell additional offerings, and drive deeper product usage that aligns with their strategic objectives
  • Collaborate for Success: Work cross-functionally with Sales, Onboarding, and Support teams to ensure customers achieve success and meet milestones that lead to retention and growth
  • Track & Report Progress: Monitor key metrics (e.g., product adoption, usage, health scores) to track progress, report outcomes, and guide conversations that drive retention and expansion
Who you are:
  • 2+ years of customer success experience with US market exposure.
  • Experience in consumer products in the ed-tech sector is a bonus.
  • Excellent written communication skills and impeccable grammar.
  • Working with CRMs such as Salesforce, Gainsight, or Zendesk.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

  • Customer Success Manager

    2 weeks ago

    Bengaluru, Karnataka, India Gushwork Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    is a pioneering B2B Software & Services company that combines human expertise with advanced AI technology to deliver exceptional SEO services. In just one year since our launch, we've partnered with over 200+ businesses, driving their success through our innovative approach to AI-assisted SEO. Backed by top global investors like Lightspeed, B Capital, and...

  • Customer success manager

    2 weeks ago

    Bengaluru, Karnataka, India Gushwork Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    is a pioneering B2B Software & Services company that combines human expertise with advanced AI technology to deliver exceptional SEO services. In just one year since our launch, we've partnered with over 200+ businesses, driving their success through our innovative approach to AI-assisted SEO. Backed by top global investors like Lightspeed, B Capital, and...

  • Customer Success Manager

    2 weeks ago

    Bengaluru, Karnataka, India Weekday AI Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    This role is for one of Weekday's clientsMin Experience: 3 yearsLocation: BengaluruJobType: full-timeRequirementsWe are looking for a proactive and customer-centric International Customer Success Manager to join our global team. The ideal candidate will play a crucial role in building long-term relationships with international clients, ensuring their...

  • Customer Success Manager

    2 weeks ago

    Bengaluru, Karnataka, India Weekday AI (YC W21) Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    This role is for one of Weekday's clientsMin Experience: 3 yearsLocation: BengaluruJobType: full-timeRequirementsWe are looking for a proactive and customer-centricInternational Customer Success Managerto join our global team. The ideal candidate will play a crucial role in building long-term relationships with international clients, ensuring their...

  • Customer success manager

    2 weeks ago

    Bengaluru, Karnataka, India Gushwork Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    is a pioneering B2B Software & Services company that combines human expertise with advanced AI technology to deliver exceptional SEO services. In just one year since our launch, we've partnered with over 200+ businesses, driving their success through our innovative approach to AI-assisted SEO. Backed by top global investors like Lightspeed, B Capital, and...

  • Customer Success Manager

    2 weeks ago

    Bengaluru, Karnataka, India Weekday Full time ₹ 10,00,000 - ₹ 13,00,000

    This role is for one of our clientsIndustry: Technology, Information and MediaSeniority level: Associate levelMin Experience: 2 yearsLocation: BangaloreJobType: full-time ₹10,00,000 - ₹13,00,000 a year We are looking for a proactive and customer-obsessed Customer Success Manager who will take full ownership of guiding new clients through their journey...

  • Customer Success Manager

    2 weeks ago

    Bengaluru, Karnataka, India Weekday (YC W21) Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    This role is for one of our clientsIndustry: Technology, Information and MediaSeniority level: Associate levelMin Experience: 2 yearsLocation: BangaloreJobType: full-timeWe are looking for a proactive and customer-obsessedCustomer Success Managerwho will take full ownership of guiding new clients through their journey — from initial setup to successful...

  • Customer Success Manager

    1 week ago

    Bengaluru, Karnataka, India Info Edge Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    About the RoleWe are looking for a Customer Success Manager (CSM) to own and grow relationships with customers using our cutting-edge assessment platform. As the key post-sales point of contact, you will ensure a seamless onboarding experience, drive platform adoption, deliver measurable value, and act as a trusted advisor to customers. You will also partner...

  • Customer Success Manager

    2 weeks ago

    Bengaluru, Karnataka, India Omind Technologies Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    Job Title: Customer Success Manager (CSM)Location: Bangalore / KolkataExperience Required: 3+ years in SaasIndustry: IT Services / Software/ Customer Experience (CX).Employment Type: Full-timeWhy Join Us?Work with cutting-edge CX solutions transforming digital engagement.Be part of a collaborative and high-performance team culture.Growth opportunities in a...

  • Customer Success Manager

    2 weeks ago

    Bengaluru, Karnataka, India Weekday Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    This role is for one of our clientsIndustry: Technology, Information and MediaSeniority level: Associate levelMin Experience: 2 yearsLocation: BangaloreJobType: full-timeWe are looking for a proactive and customer-obsessed Customer Success Manager who will take full ownership of guiding new clients through their journey — from initial setup to successful...