
Customer Service Executive
1 day ago
We are seeking an experienced Customer Service Executive with 46 years of BPO industry expertise to handle customer interactions across multiple channels, including chat, email, semi-voice, non-voice, and blended processes. The ideal candidate will possess strong communication skills, problem-solving abilities, and a customer-first mindset to deliver exceptional support and resolution to clients.
Key Responsibilities:
- Manage customer queries and support requests via chat, email, calls (semi-voice), and blended processes.
- Deliver prompt, accurate, and professional responses ensuring first-contact resolution and customer satisfaction.
- Handle non-voice and back-office support tasks, including data entry, email responses, and case documentation.
- Provide end-to-end assistance to customers, addressing product/service inquiries, complaints, and escalations.
- Collaborate with internal teams to resolve complex customer issues within defined SLAs and quality standards.
- Ensure all customer interactions are handled with empathy, professionalism, and accuracy.
- Maintain updated knowledge of company products, policies, and procedures to deliver consistent support.
- Achieve performance metrics such as CSAT, AHT, SLA adherence, and productivity targets.
- Identify process improvement opportunities and contribute to enhancing customer experience.
Required Skills & Experience:
- 4 - 6 years of proven experience in customer service within the BPO industry.
- Hands-on experience in Chat Process, Semi-Voice, Non-Voice, Email Support, and Blended Process.
- Strong verbal and written communication skills with excellent grammar and clarity.
- Ability to multitask across different channels while maintaining quality and efficiency.
- Proficiency in MS Office (Word, Excel, Outlook) and CRM tools.
- Strong problem-solving skills and customer-focused approach.
- Ability to work in rotational shifts if required.
- Consistent performance in achieving KPIs and service excellence.
-
Customer Service Executive
23 hours ago
Bengaluru, Karnataka, India Organo Mart Full time ₹ 8,00,000 - ₹ 12,00,000 per yearLanguages Required:Hindi (Fluent) and English (Fluent), both Mandatorily requiredRole DescriptionThis is a full-time on-site role for a Customer Service Executive located in Bengaluru. The Customer Service Executive will be responsible for managing customer inquiries, ensuring customer satisfaction, providing support, and maintaining high levels of customer...
-
Customer Service Executive
19 hours ago
Bengaluru, Karnataka, India Organo Mart Full time ₹ 9,00,000 - ₹ 12,00,000 per yearLocation: BengaluruLanguages Required: Hindi (Fluent) and English (Fluent)Role DescriptionThis is a full-time on-site role for a Customer Service Executive located in Bengaluru. The Customer Service Executive will be responsible for managing customer support, ensuring customer satisfaction, handling customer inquiries, resolving complaints, and providing...
-
Customer Service Executive
1 day ago
Bengaluru, Karnataka, India Vyapar Full time ₹ 9,00,000 - ₹ 12,00,000 per yearCompany DescriptionVyapar is an easy-to-use billing, accounting, and inventory management software designed to help business owners manage their accounting and finances hassle-free, even without prior accounting knowledge. Vyapar enables businesses to become digital by tracking receivables and payables, managing inventory, sending customized invoices,...
-
Customer Service Executive
3 weeks ago
Bengaluru, Karnataka, India Ruhe Full timeJob description: Location : Netaji Subhash Place (New Delhi) Website : Company Description Ruhe, founded in 2020 by Kapil Gupta, is India's largest digital brand in the kitchen and bathroom fittings industry. all proudly Made-In-India, Ruhe offers a user-friendly online shopping experience at The company prioritizes customer convenience and trust,...
-
Customer Service Executive
2 days ago
Bengaluru, Karnataka, India Parameshwari Shanmugam (Proprietor Of Dheehire Consultancy Services) Full time ₹ 6,00,000 - ₹ 12,00,000 per yearJob Description Description We are seeking a Customer Service Executive to join our team(a reputed client in real estate) in India. The ideal candidate will be responsible for providing exceptional customer support, resolving inquiries, and ensuring customer satisfaction. ResponsibilitiesManage customer inquiries and provide accurate information...
-
Customer Service Executive
1 day ago
Bengaluru, Karnataka, India Grownext Consultancy Services Full time ₹ 4,00,000 - ₹ 8,00,000 per yearLooking for a Customer Service Executive to manage inquiries, resolve issues, and ensure customer satisfaction through phone, email, or chat. Must have strong communication, problem-solving, and multitasking skills. Experience with CRM is a plus.
-
Customer Service Executive
2 weeks ago
Bengaluru, Karnataka, India Ebixcash global services Full time ₹ 6,00,000 - ₹ 12,00,000 per yearCategory: Customer ServiceLocation: BangaloreDescription: We're looking for talented Customer Service Executives in Bangalore. Requirements:1) Tele sales (credit card, loan, product, concept, or insurance)2) Graduates with 6 months of experience.3) Undergraduates with 12 months of experience.4) Versant 3 and Versant 4 preferred.5) 18 to 30 years.6) 6 days...
-
Customer Service Executive
2 weeks ago
Bengaluru, Karnataka, India Karma Group Global Full timeWe are seeking a dedicated and customer-focused individual to join our Customer Services and reservations team as a Customer Service Executive The ideal candidate will be responsible for handling customer member inquiries processing reservations and ensuring that each customer member interaction is positive and efficient This role is essential in...
-
Customer Service Executive
23 hours ago
Bengaluru, Karnataka, India Owlspriority Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob Title: Client Success ExecutiveLocation: Remote/ In officeExperience Required: Minimum 2 years experience in customer serviceDepartment: Client SuccessJob Summary:Were looking for an energetic and friendly Client Success Executive to foster outstanding relationships with our customers and build trust through exceptional supportall from the comfort of...
-
Customer Service Executive(Tamil
6 days ago
Bengaluru, Karnataka, India Ebixcash global services Full time ₹ 3,00,000 - ₹ 6,00,000 per yearCategory: Customer ServiceLocation: BangaloreDescription: We're looking for Customer Service Executives in Bangalore location with good communication skills in English, Hindi, Tamil, and Malayalam and at least 1 year of experience in eCommerce customer service.