
Customer Service Executive
1 day ago
We are seeking an experienced Customer Service Executive with 46 years of BPO industry expertise to handle customer interactions across multiple channels, including chat, email, semi-voice, non-voice, and blended processes. The ideal candidate will possess strong communication skills, problem-solving abilities, and a customer-first mindset to deliver exceptional support and resolution to clients.
Key Responsibilities:
- Manage customer queries and support requests via chat, email, calls (semi-voice), and blended processes.
- Deliver prompt, accurate, and professional responses ensuring first-contact resolution and customer satisfaction.
- Handle non-voice and back-office support tasks, including data entry, email responses, and case documentation.
- Provide end-to-end assistance to customers, addressing product/service inquiries, complaints, and escalations.
- Collaborate with internal teams to resolve complex customer issues within defined SLAs and quality standards.
- Ensure all customer interactions are handled with empathy, professionalism, and accuracy.
- Maintain updated knowledge of company products, policies, and procedures to deliver consistent support.
- Achieve performance metrics such as CSAT, AHT, SLA adherence, and productivity targets.
- Identify process improvement opportunities and contribute to enhancing customer experience.
Required Skills & Experience:
- 4 - 6 years of proven experience in customer service within the BPO industry.
- Hands-on experience in Chat Process, Semi-Voice, Non-Voice, Email Support, and Blended Process.
- Strong verbal and written communication skills with excellent grammar and clarity.
- Ability to multitask across different channels while maintaining quality and efficiency.
- Proficiency in MS Office (Word, Excel, Outlook) and CRM tools.
- Strong problem-solving skills and customer-focused approach.
- Ability to work in rotational shifts if required.
- Consistent performance in achieving KPIs and service excellence.
-
Customer Service Executive
1 day ago
Bengaluru, Karnataka, India Organo Mart Full time ₹ 8,00,000 - ₹ 12,00,000 per yearLanguages Required:Hindi (Fluent) and English (Fluent), both Mandatorily requiredRole DescriptionThis is a full-time on-site role for a Customer Service Executive located in Bengaluru. The Customer Service Executive will be responsible for managing customer inquiries, ensuring customer satisfaction, providing support, and maintaining high levels of customer...
-
Customer Service Executive
1 day ago
Bengaluru, Karnataka, India Organo Mart Full time ₹ 9,00,000 - ₹ 12,00,000 per yearLocation: BengaluruLanguages Required: Hindi (Fluent) and English (Fluent)Role DescriptionThis is a full-time on-site role for a Customer Service Executive located in Bengaluru. The Customer Service Executive will be responsible for managing customer support, ensuring customer satisfaction, handling customer inquiries, resolving complaints, and providing...
-
Customer Service Executive
1 day ago
Bengaluru, Karnataka, India Vyapar Full time ₹ 9,00,000 - ₹ 12,00,000 per yearCompany DescriptionVyapar is an easy-to-use billing, accounting, and inventory management software designed to help business owners manage their accounting and finances hassle-free, even without prior accounting knowledge. Vyapar enables businesses to become digital by tracking receivables and payables, managing inventory, sending customized invoices,...
-
Customer Service Executive
1 day ago
Bengaluru, Karnataka, India Grownext Consultancy Services Full time ₹ 4,00,000 - ₹ 8,00,000 per yearLooking for a Customer Service Executive to manage inquiries, resolve issues, and ensure customer satisfaction through phone, email, or chat. Must have strong communication, problem-solving, and multitasking skills. Experience with CRM is a plus.
-
Customer Service Executive
2 weeks ago
Bengaluru, Karnataka, India Ebixcash global services Full time ₹ 6,00,000 - ₹ 12,00,000 per yearCategory: Customer ServiceLocation: BangaloreDescription: We're looking for talented Customer Service Executives in Bangalore. Requirements:1) Tele sales (credit card, loan, product, concept, or insurance)2) Graduates with 6 months of experience.3) Undergraduates with 12 months of experience.4) Versant 3 and Versant 4 preferred.5) 18 to 30 years.6) 6 days...
-
Customer Service Executive
1 week ago
Bengaluru, Karnataka, India Cogenthub Full time ₹ 2,00,000 - ₹ 6,00,000 per yearImmediate Joiners RequiredWe are looking for energetic and customer-focused individuals who can join immediately for a Blended Process (Voice + Non-Voice) customer service role.Job Description:As a Customer Service Executive, you will handle customer interactions through calls, emails, and chat. You will ensure customer satisfaction by resolving queries...
-
Customer Service Executive
1 week ago
Bengaluru, Karnataka, India Muthoot FincorpLtd Full time ₹ 1,20,000 - ₹ 1,80,000 per yearCustomer Service Executive-handling the targets as well the business-sales focused jobsJob Type: PermanentPay: ₹2, ₹15,000.00 per monthWork Location: In person
-
Customer Service Executive
2 weeks ago
Bengaluru, Karnataka, India Baby pearl school Full time ₹ 2,16,000 - ₹ 2,64,000 per yearJob Description – Customer Service + Renewals (Bangalore)Location: BangaloreRole: Customer Service & Renewals ExecutiveEmployment Type: Full-TimeAbout the RoleWe are looking for enthusiastic and customer-focused professionals to join our **Customer Service & Renewals** team in Bangalore. The role involves handling customer queries, assisting members with...
-
Customer Service Executive
1 day ago
Bengaluru, Karnataka, India Owlspriority Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob Title: Client Success ExecutiveLocation: Remote/ In officeExperience Required: Minimum 2 years experience in customer serviceDepartment: Client SuccessJob Summary:Were looking for an energetic and friendly Client Success Executive to foster outstanding relationships with our customers and build trust through exceptional supportall from the comfort of...
-
Customer Service Executive(Tamil
7 days ago
Bengaluru, Karnataka, India Ebixcash global services Full time ₹ 3,00,000 - ₹ 6,00,000 per yearCategory: Customer ServiceLocation: BangaloreDescription: We're looking for Customer Service Executives in Bangalore location with good communication skills in English, Hindi, Tamil, and Malayalam and at least 1 year of experience in eCommerce customer service.