Lead - WFM , Capacity planning - Mumbai / Hyderabad - rotational shift

We Are Hiring – Process Manager / WFM Lead (International BPO) Job Opening: WFM Lead – International BPO Location: Pune Shift: Rotational / US Industry: International BPO / Contact CenterAbout the RoleWe are looking for an experienced Workforce Management (WFM) Lead to manage and optimize workforce planning. The ideal candidate should have hands-on...

Roles:WFM - Capacity PlanningWFM - RTAMin 2+ Years experience in WFM Capacity Planning / RTAStrong Understanding on Capacity Planning/ Forecasting/ Handling Call Volume/ Live MonitoringHands on experience in Advanced ExcelKnowledge of Powerbi (Added advantage)5 Days WorkingRotational Shift/ OffsBoth Side CabLocation- Hyderabad/ Pune/ BangaloreCall Anumeha @...

Hiring for WFM Manager ( Capacity Planning ) Should have relevant EXP into WFM - Capacity Planning & Team Handling 10+ Years of Exp Required = Upto 13 LPA WFO / Hyderabad Location Immediate Joiners

**Roles and Responsibilities**: - Analyze the Productivity and Workforce Capacity to support management reviews, decision making and/or mitigating actions required for ensuring SLA commitments and Financial Plans are met. - Derive Long term & short term Forecasting using forecasting mechanism in scientific way with available data - Understand Analyze...

Position : WFM/MIS Executive Experience : 2 years Of International WFM(MIS) Experience required Qualification : Graduate Shift Type : Night Shift Working Days : 5 Days Week Offs : 2 Salary : Up to 6 LPA Age : Up to 30 **Salary**: Up to ₹500,000.00 per month Jadwal: - Evening shift - Night shift - Rotational shift Tunjangan: - Provident...

**Urgent Need** **WFM Scheduler for BPO.** **BPO exp is mandatory.** **One** **year experience as a WFM Scheduler is mandatory.** **Creating and managing employee schedules, forecasting staffing requirements, monitoring and analyzing real-time data.** Maintaining accurate records and reports related to scheduling and staffing. Currently working Experience...

3+ years of program or project management experience - 3+ years of working cross functionally with tech and non-tech teams experience - Experience defining program requirements and using data and metrics to determine improvements Have you ever thought about what it takes to detect and prevent fraud among hundreds of millions of e-Commerce transactions in...

Have knowledge in WFM basic Have knowledge in leave and other payroll process Have knowledge in scheduling Have knowledge in capacity planning - Inputs to scheduling & planning team basis RCA on TAT performance - TAT achievement by effective RTM - Cost of delivery - Quality of RCA - Adherence on escalation process - Schedule adherence & conformance at...

Role : WFM RTA / RTA schedulingjob location: mumbaishift: night shiftwork mode: work from officenotice period : immediate to 15 days(Preferred candidate from BPO & IT company )Role & responsibilities :(2+ years of RTA Experience with hands-on experience of IEX or CXOne.) • Oversee all real-time WFM activities to ensure operational and client goals are...

Job DescriptionAbout the Job:At Birlasoft, we're looking for an experienced WFM Sr. Functional Consultant.Title: WFM Sr. Functional ConsultantLocation: Noida/Pune/Mumbai/Hyderabad/Bangalore/Chennai/CoimbatoreEducational Background: Any GraduationSkill Required:- - Task - T&A, LFSO, self-service portal and over all functionality of WFM 2024.05.Additional...