Wfm Executive

Job Title: WFM MIS ExecutiveLocation: Mumbai / Work from OfficeDepartment: WFMSalary: Market standards, based on current CTCReports To: WFM Team LeaderJob Summary:The WFM MIS Executive is responsible for managing and analyzing workforce management data to support effective decision-making and optimize operational efficiency. This role involves maintaining...

**Job description** Maintaining accurate records and reports related to scheduling and staffing. Currently working Experience with Workforce Management software scheduling, performance tracking, and reporting Hiring for WFM Scheduler for BPO Company. BPO exp is mandatory. 1yr experience as a WFM Scheduler is mandatory. Creating and managing employee...

Posted Date14 Jul 2025- Function/Business AreaCustomer Service- LocationMumbai- Job ResponsibilitiesThe purpose of this role is to manage respective transactional delivery of the WFM sub function- Education RequirementGraduate- Experience Requirement3 - 5 years- Skills & CompetenciesCross-function collaboration Domain knowledge of the sub function Eye for...

Have knowledge in WFM basic Have knowledge in leave and other payroll process Have knowledge in scheduling Have knowledge in capacity planning - Inputs to scheduling & planning team basis RCA on TAT performance - TAT achievement by effective RTM - Cost of delivery - Quality of RCA - Adherence on escalation process - Schedule adherence & conformance at...

Job Description Posted Date: 01 Oct 2025 Function/Business Area: Customer Service Location: Mumbai Job Responsibilities: The purpose of this role is to manage respective transactional delivery of the WFM sub function Education Requirement: Graduate Experience Requirement: years Skills & Competencies: Cross-function collaboration ...

Workforce management (WFM) include forecasting inflow volumes and staffing requirements, Managing and allocation of assignments to team member and respective stake holder for all Nodal and Regulatory complaints efficiently, monitoring real-time adherence to schedules, analysing performance data to make data-driven decisions for continuous improvement.

Looking for candidates only from international BPO experience in Workforce management department.· Define and execute the departmental plans in alignment with Workforce Management strategy and client requirements.· Oversee the end-to-end WFM process cycle, including forecasting, scheduling, intraday management, and reporting, ensuring efficiency and...

Looking for candidates only from international BPO experience in Workforce management department. · Define and execute the departmental plans in alignment with Workforce Management strategy and client requirements. · Oversee the end-to-end WFM process cycle, including forecasting, scheduling, intraday management, and reporting, ensuring efficiency and...

Looking for candidates only from international BPO experience in Workforce management department.· Define and execute the departmental plans in alignment with Workforce Management strategy and client requirements.· Oversee the end-to-end WFM process cycle, including forecasting, scheduling, intraday management, and reporting, ensuring efficiency and...

**Internal Job Posting - Real Time Analyst **No Of opening: 1** **Location: Mumbai** **Job Grade: M2 **Responsibilities** - Ensuring all stand MIS are submitted on timely manner with complete and accurate information as when required by business - Managing queuing in partnership with Supervisors (COD) by relaying real time concerns on AUX, Talk time...