Executive WFM

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.We provide expert, sustainable...

Executive Assistant to the CEO Location:- Vadodara, GJ, India / US Shift / On Premises (No WFM) Executive Assistant Job Description Position Overview The Executive Assistant (EA) provides high-level administrative support to the CEO, managing daily operations, strategic initiatives, and confidential matters. This role requires strong decision making...

Job Title: Senior Operational Strategist Key Responsibilities:• Oversee the development of agent schedules to meet business demands, ensuring optimal performance and efficiency.• Deliver exceptional tactical planning, deploying resources effectively to achieve service level requirements. Job Description:• Drive operational excellence across customer...

Senior ERP Project LeadWe are seeking a seasoned Senior ERP Project Lead to lead our offshore ERP projects.The ideal candidate will have hands-on experience with at least one ERP tool, such as SAP, Oracle, or Workday.Key Responsibilities:Act as Scrum Master / TPM for ERP and related integration projects.Manage project lifecycle: planning, execution,...

DESCRIPTIONAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join our team...

Role PurposeThe purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process.Do*Ensure process is executed as per the client contract*Conduct briefings before every shift to drive focus on key metrices and debrief at the end of the shift to drive focus of the team on quality and adherence to contract...

Job Title:Cisco UCCE CVP SpecialistJob Description:This is a senior specialist position responsible for designing and implementing robust Cisco UCCE and CVP architectures that support scalable, resilient, and high-performing contact center solutions. The successful candidate will have extensive experience in analyzing business requirements and creating...

Job Title: Sr Manager – Process Training (US & UK Banking) Location: Mumbai Department: Training & Development Reports To: Senior Director About the Role: We are seeking a highly capable Manager – Process Training to lead training initiatives for multiple BFSI (Banking, Financial Services, and Insurance) accounts within a call center environment....

Position : WFM/MIS Executive Experience : 2 years Of International WFM(MIS) Experience required Qualification : Graduate Shift Type : Night Shift Working Days : 5 Days Week Offs : 2 Salary : Up to 6 LPA Age : Up to 30 **Salary**: Up to ₹500,000.00 per month Jadwal: - Evening shift - Night shift - Rotational shift Tunjangan: - Provident...

**Job description** Maintaining accurate records and reports related to scheduling and staffing. Currently working Experience with Workforce Management software scheduling, performance tracking, and reporting Hiring for WFM Scheduler for BPO Company. BPO exp is mandatory. 1yr experience as a WFM Scheduler is mandatory. Creating and managing employee...

Posted Date 14 Jul 2025 - Function/Business Area Customer Service - Location Mumbai - Job Responsibilities The purpose of this role is to manage respective transactional delivery of the WFM sub function - Education Requirement Graduate - Experience Requirement 3 - 5 years - Skills & Competencies 1. Cross-function collaboration 2. Domain knowledge of the sub...

Have knowledge in WFM basic Have knowledge in leave and other payroll process Have knowledge in scheduling Have knowledge in capacity planning - Inputs to scheduling & planning team basis RCA on TAT performance - TAT achievement by effective RTM - Cost of delivery - Quality of RCA - Adherence on escalation process - Schedule adherence & conformance at...

Functional Tester Job DescriptionJob DescriptionAs a functional tester, your primary responsibility will be to ensure that the system configuration meets the required standards. This includes pay rules, absence management, and security settings for different population groups.You will be responsible for writing and updating test scripts based on business...

Job DescriptionJob Description:- Functional testing of system configuration includes but is not limited to pay rules, absences and security per cast population group.- Write and update test scripts based on business requirements.- Follow and execute test scripts & document testing results.- Document defects per direction of project team.- Retest defects once...

Workforce management (WFM) include forecasting inflow volumes and staffing requirements, Managing and allocation of assignments to team member and respective stake holder for all Nodal and Regulatory complaints efficiently, monitoring real-time adherence to schedules, analysing performance data to make data-driven decisions for continuous improvement.

**Internal Job Posting - Real Time Analyst **No Of opening: 1** **Location: Mumbai** **Job Grade: M2 **Responsibilities** - Ensuring all stand MIS are submitted on timely manner with complete and accurate information as when required by business - Managing queuing in partnership with Supervisors (COD) by relaying real time concerns on AUX, Talk time...

Greetings from The Curious staffing we are currently recruiting for the multiple profiles in the Mumbai location, in WFM (Work Force Management) Such as - RTA Salary up to -4.5 LPA - MIS Executive Salary up to -4.5 LPA - WFM Scheduler Salary up to - 6.5LPA (On paper like - Experience letter, Offer letter, Salary slip, All three of them) also, HE/SHE...

Roles and Responsibilities: - Hand on experience on Scheduling on Excel (using Erlang or other models) for the Process/Processes to ensure forecasted service level (SL) for the day is met / improved. In case line staffing is provided, ensuring that the staffing schedules meet the requirements satisfactorily. This can be a weekly, bi-weekly or a monthly...