Telecommunications Support Analyst

Senior Telcommunications Support Analyst

Req ID: 341615

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Senior Telcommunications Support Analyst to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

"The Senior Telecommunications Support Analyst analyzes and supports the telecommunications network to meet business and customer requirements. This position analyzes, maintains, monitors, and troubleshoots telecommunications components to provide a secure, high-performance network. He/She is involved in capacity, resources, and contingency planning to manage the risks of telecommunications failure and ensure appropriate service levels are maintained. This position addresses root causes and supports timely resolution of problems. He/She performs quality assurance and testing of transmission mediums and infrastructure components. This position develops and maintains telecommunications disaster recovery plans and monitors network performance and availability. He/She implements specialized tools to diagnose the performance of the global telecommunications infrastructure. This position maintains and increases a broad range of knowledge and skills in telecommunications systems, dial plans, switching architecture, telephony, and wiring. He/She maintains a packet analyzer infrastructure (e.g., patches, custom modifications, upgrades, etc.) to ensure devices meet UPS Data Security requirements and to ascertain that analyzers are strategically placed within the UPS global network for data forensics. He/She identifies opportunities for improvement.

Minimum Qualifications:

• Provides 2nd-level enterprise network support to resolve complex network issues.

• Performs technical analyses and resolutions of network-related incidents within the UPS global network infrastructure to minimize disruptions and downtime.

• Provides technical analyses of applications, hardware, and software activities on the UPS global network to assist with problem resolution and to minimize disruptions and downtime.

• Performs root cause analyses and works with appropriate groups to implement final resolutions to prevent problem recurrence.

• Utilizes packet analyzers and network management systems to isolate and resolve issues effectively.

o Proficiency with Wireshark and packet captures a MUST

• Complete understanding of the steps for a successful connection and termination of a socket.

• Knowledge of how Spanning Tree works

• Protocol knowledge

o ARP

o DHCP

o DNS

o WAN/LAN

o TCP/UDP

Mandatory Skills:

Wireshark, packet capture experience, extensive knowledge of data center infrastructure

Desired Skills:

Certifications - CCNA, CCNP "

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use and email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form,

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