Technical Support Analyst

3 days ago

Noida, Uttar Pradesh, India HCL Technologies Full time ₹ 2,00,000 - ₹ 8,00,000 per year

ANALYST

Experience

0-2.5 Years

Skill (Primary)

DWP-UCC-Network Voice

Qualification

B-Tech

Location

Noida

Job Description (Posting).

Job Description: Handling customer calls regarding technical issues, product/device problems, new feature request and general client concerns. Responding to customer queries in a timely and accurate way, via phone, email, or chat. Creating tickets for customer reported issues, troubleshooting, and escalating to next level with regular follow-ups until closure. Must take ownership of customer issues, troubleshoot problems, and see them through to resolution. Collect prompt and accurate information from customers, create ticket and document knowledge/troubleshooting steps in the form of ticket logs. Responsible for maintaining & following the correct process flow and escalation matrix as per the SLA. Should work on pro-active alarms monitor, troubleshoot, follow-up with customer and respective internal/external teams to fix the issue. Should have knowledge on Unified communication, VoIP, SIP, communication manager, Gateways, and networking. Should have basic knowledge on troubleshooting voice related issues and able to trace & analyses SIP packets. In-depth knowledge of LAN, WAN, VoIP systems and IP Protocols Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller. Update customer information in the customer service database during and after each call. Work with the management team to stay updated on product knowledge and be informed of any changes in company policies Impact the company s bottom line by problem solving and turning frustrated clients into repeat customers Excellent verbal and written communication skills (1.) To adhere to quality standards (voice and accent , Tech Monitoring), regulatory requirements and company policies. (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT), rejected resolutions / Reopen Cases. (3.) To maintain high login Efficiency (Availability) for customers. (4.) To provide level 1 remote desktop support to resolve tickets /provide hardware / software / network problem diagnosis / resolution via telephone/email/chat within agreed SLA of ticket volume and time. (5.) To update worklogs and follow shift/ escalation process to escalate complex problem to appropriate support specialists/route problems to 2nd and 3rd level IT support staff as the case be. (6.) Work on value adding activities such Knowledge base update & self development.

Experience LevelEntry Level

  • Service Desk Analyst – Technical Support

    3 days ago

    Noida, Uttar Pradesh, India Exasoft Full time ₹ 1,50,000 - ₹ 28,00,000 per year

    Job Title: Service Desk Analyst – Technical Support.Shift Timing: 6:00 PM – 4:00 AM IST (US Hours)Interview Mode: Face-to-face (Single Round)Location: Noida(Onsite)Job OverviewWe are seeking a skilled and customer-focused Service Desk Analyst to join our technicalsupport team. The ideal candidate will have experience working with reputed brands,...

  • Research Analyst

    18 hours ago

    Noida, Uttar Pradesh, India Research Support Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We're Hiring – Research Analyst (Full-Time, Remote)About UsResearch Supportprovides end-to-end academic and research assistance—ranging from crafting impactful titles to developing full-fledged research papers, theses, proposals, and synopses. We empower researchers, students, and professionals to transform their ideas into high-quality publications with...

  • Java Technical Analyst With Signavio

    4 weeks ago

    Noida, Uttar Pradesh, India Coforge Full time

    About the job Job Title: Java Technical Analyst with Signa Vio Skills: Javascript & Python, and Signa Vio Experience: 5 - 10 years Location: Greater Noida, Hyderabad, Gurugram, Pune Notice: Immediate to 30 days joiners are preferable We at Coforge are hiring for Java Technical Analyst with Signa Vio with the following skillset:- Experience in Javascript &...

  • Java Technical Analyst with SignaVio

    4 weeks ago

    Noida, Uttar Pradesh, India Coforge Full time

    About the jobJob Title: Java Technical Analyst with SignaVioSkills: Javascript & Python, and SignaVioExperience: 5 - 10 yearsLocation: Greater Noida, Hyderabad, Gurugram, PuneNotice: Immediate to 30 days joiners are preferableWe at Coforge are hiring for Java Technical Analyst with SignaVio with the following skillset:- Experience in Javascript & Python, and...

  • Core Banking Technical Analyst

    4 weeks ago

    Noida, Uttar Pradesh, India NTT DATA Full time

    Req ID 295369NTT DATA strives to hire exceptional innovative and passionate individuals who want to grow with us If you want to be part of an inclusive adaptable and forward-thinking organization apply now We are currently seeking a Core Banking Technical Analyst to join our team in Noida Uttar Pradesh IN-UP India IN Title of role Core Banking...

  • Java Technical Analyst with SignaVio

    2 weeks ago

    Noida, Uttar Pradesh, India Coforge Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    About the jobJob Title:Java Technical Analyst with SignaVioSkills:Javascript & Python, and SignaVioExperience:5 - 10 yearsLocation:Greater Noida, Hyderabad, Gurugram, PuneNotice:Immediate to 30 days joiners are preferableWe at Coforge are hiring for Java Technical Analyst with SignaVio with the following skillset:Experience in Javascript & Python, and...

  • Support Analyst

    2 weeks ago

    Noida, Uttar Pradesh, India myKaarma Full time ₹ 40,00,000 - ₹ 80,00,000 per year

    Job Title: Support Analyst Tier 1 & Tier 2 Job Type: Full-Time, SalariedJob Location: RemoteShifts: US Business coverage Evening/ Night (6:30 PM – 2:30 AM IST) (9:00 PM – 5:00 AM IST)Role Description:As a Technical Support Specialist at myKaarma, you'll provide front-line support for our U.S.-based customers, handling Tier 1 and Tier 2 issues. You'll...

  • Telecommunications Support Analyst

    16 hours ago

    Noida, Uttar Pradesh, India NTT DATA Global Delivery Services Ltd Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Senior Telcommunications Support Analyst Req ID: 341615 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Senior Telcommunications Support Analyst to join our team in Noida,...

  • MSD365 Technical Analyst

    5 days ago

    Noida, Uttar Pradesh, India Iris Software Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Our employee value proposition (EVP) is about Being Your Best as a professional and person. It is about being challenged by work that inspires us, being empowered to excel and grow in your career, and being part of a culture where talent is valued. Were a place where everyone can discover and be their best version.A MS Dynamics Ecommerce Technical Analyst...

  • Technical Support

    15 hours ago

    Noida, Uttar Pradesh, India VortexWeb Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    We are seeking aTechnical Support & Trainerwho can provide professional client support, resolve technical queries, create structured documentation, and deliver effective virtual trainings for our clients. The ideal candidate will have strong technical knowledge, hands-on with SaaS/CRM platforms, and the ability to simplify complex concepts into clear,...