Technical Support Analyst
4 days ago
ANALYST
Experience0-2.5 Years
Skill (Primary)DWP-UCC-Network Voice
QualificationB-Tech
LocationNoida
Job Description (Posting).Job Description: Handling customer calls regarding technical issues, product/device problems, new feature request and general client concerns. Responding to customer queries in a timely and accurate way, via phone, email, or chat. Creating tickets for customer reported issues, troubleshooting, and escalating to next level with regular follow-ups until closure. Must take ownership of customer issues, troubleshoot problems, and see them through to resolution. Collect prompt and accurate information from customers, create ticket and document knowledge/troubleshooting steps in the form of ticket logs. Responsible for maintaining & following the correct process flow and escalation matrix as per the SLA. Should work on pro-active alarms monitor, troubleshoot, follow-up with customer and respective internal/external teams to fix the issue. Should have knowledge on Unified communication, VoIP, SIP, communication manager, Gateways, and networking. Should have basic knowledge on troubleshooting voice related issues and able to trace & analyses SIP packets. In-depth knowledge of LAN, WAN, VoIP systems and IP Protocols Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller. Update customer information in the customer service database during and after each call. Work with the management team to stay updated on product knowledge and be informed of any changes in company policies Impact the company s bottom line by problem solving and turning frustrated clients into repeat customers Excellent verbal and written communication skills (1.) To adhere to quality standards (voice and accent , Tech Monitoring), regulatory requirements and company policies. (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT), rejected resolutions / Reopen Cases. (3.) To maintain high login Efficiency (Availability) for customers. (4.) To provide level 1 remote desktop support to resolve tickets /provide hardware / software / network problem diagnosis / resolution via telephone/email/chat within agreed SLA of ticket volume and time. (5.) To update worklogs and follow shift/ escalation process to escalate complex problem to appropriate support specialists/route problems to 2nd and 3rd level IT support staff as the case be. (6.) Work on value adding activities such Knowledge base update & self development.
Experience LevelEntry Level-
Service Desk Analyst – Technical Support
4 days ago
Noida, Uttar Pradesh, India Exasoft Full time ₹ 1,50,000 - ₹ 28,00,000 per yearJob Title: Service Desk Analyst – Technical Support.Shift Timing: 6:00 PM – 4:00 AM IST (US Hours)Interview Mode: Face-to-face (Single Round)Location: Noida(Onsite)Job OverviewWe are seeking a skilled and customer-focused Service Desk Analyst to join our technicalsupport team. The ideal candidate will have experience working with reputed brands,...
-
Research Analyst
7 hours ago
Noida, Uttar Pradesh, India Research Support Full time ₹ 9,00,000 - ₹ 12,00,000 per yearWe're Hiring – Research Analyst (Full-Time, Remote)About UsResearch Supportprovides end-to-end academic and research assistance—ranging from crafting impactful titles to developing full-fledged research papers, theses, proposals, and synopses. We empower researchers, students, and professionals to transform their ideas into high-quality publications with...
-
Java Technical Analyst with SignaVio
2 weeks ago
Noida, Uttar Pradesh, India Coforge Full time ₹ 9,00,000 - ₹ 12,00,000 per yearAbout the jobJob Title:Java Technical Analyst with SignaVioSkills:Javascript & Python, and SignaVioExperience:5 - 10 yearsLocation:Greater Noida, Hyderabad, Gurugram, PuneNotice:Immediate to 30 days joiners are preferableWe at Coforge are hiring for Java Technical Analyst with SignaVio with the following skillset:Experience in Javascript & Python, and...
-
Telecommunications Support Analyst
2 days ago
Noida, Uttar Pradesh, India NTT DATA Global Delivery Services Ltd Full time ₹ 12,00,000 - ₹ 36,00,000 per yearSenior Telcommunications Support Analyst Req ID: 341615 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Senior Telcommunications Support Analyst to join our team in Noida,...
-
MSD365 Technical Analyst
6 days ago
Noida, Uttar Pradesh, India Iris Software Full time ₹ 9,00,000 - ₹ 12,00,000 per yearOur employee value proposition (EVP) is about Being Your Best as a professional and person. It is about being challenged by work that inspires us, being empowered to excel and grow in your career, and being part of a culture where talent is valued. Were a place where everyone can discover and be their best version.A MS Dynamics Ecommerce Technical Analyst...
-
Business Analyst- Support
2 weeks ago
Noida, Uttar Pradesh, India Visdum Full time ₹ 8,00,000 - ₹ 12,00,000 per yearAbout Visdum:Visdum is a fast-growing SaaS startup revolutionizing Sales Compensation Management. Founded by ex-Oracle executives with 50+ years of combined experience, our mission is to democratize and simplify the way high-performing SaaS companies manage their sales commissions.Our platform empowers Finance, Revenue Operations, and Sales teams by...
-
Technical Support
2 days ago
Noida, Uttar Pradesh, India VortexWeb Full time ₹ 5,00,000 - ₹ 12,00,000 per yearWe are seeking aTechnical Support & Trainerwho can provide professional client support, resolve technical queries, create structured documentation, and deliver effective virtual trainings for our clients. The ideal candidate will have strong technical knowledge, hands-on with SaaS/CRM platforms, and the ability to simplify complex concepts into clear,...
-
Technical Analyst PHP
6 days ago
Noida, Uttar Pradesh, India RM Technologies Full time ₹ 1,20,000 - ₹ 3,00,000 per yearJob Role:Technical Analyst – PHP (Senior Level)Location:Noida, Uttar Pradesh, IndiaExperience:8–10 YearsBudget:Up to 25 LPAEducation:BE/BTech, MCA, MTech, MSc, or equivalentShare Resume to Role PurposeWe are seeking a highly skilledSenior PHP Professionalto design, develop, and troubleshoot high-performance, high-availability applications. This role...
-
Sr. Technical Analyst
4 days ago
Noida, Uttar Pradesh, India FCI CCM Full time ₹ 1,04,000 - ₹ 1,30,878 per yearBroad Function: **We are seeking talented and motivated Sr. Technical Analyst with a minimum of 5 years of experience to manage the software development life cycle, from planning and prioritizing to testing and release. Primary responsibilities include gathering system and user requirements, building Java modules and testing features before release. If you...
-
Technical Support Engineer
1 week ago
Noida, Uttar Pradesh, India Capgemini Full time ₹ 2,00,000 - ₹ 6,00,000 per yearJob Title: Technical Support SpecialistChoosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like, where youll be supported and inspired by a collaborative community of colleagues around the world, and where youll be able to reimagine whats possible. Join us and help the worlds leading organizations...