Technical Support Engineer

6 days ago

Noida, Uttar Pradesh, India Capgemini Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Job Title: Technical Support Specialist

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like, where youll be supported and inspired by a collaborative community of colleagues around the world, and where youll be able to reimagine whats possible. Join us and help the worlds leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your Role:

  • Handle inbound customer interactions professionally
  • Manage ticket routing efficiently and direct issues to the right teams for quick resolution
  • Able to manage application related issues, troubleshooting errors, and ensuring smooth application functionality
  • Support business users for a critical application and associated systems and resolve or redirect to appropriate IT teams for fixes
  • Provide accurate and timely information about products, services, and policies
  • Resolve customer complaints and escalate complex issues when necessary
  • Maintain customer records and update databases with relevant information
  • Follow communication scripts and company guidelines to ensure consistency
  • Collaborate with internal teams to improve customer experience
  • Meet performance metrics, such as response time and customer satisfaction scores.

Your Profile:Schedulers/ Resource Planning analysts:

  • Minimum bachelors degree
  • Minimum 2-3 years of experience
  • Good knowledge of Service desk and JIRA applications
  • Strong verbal and written communication skills
  • Ability to multi-task and manage time effectively
  • Good understating of MS tools – Excel, Word & PowerPoint
  • Familiarity with contact centre technologies
  • Problem-solving skills and customer-focused mindset
  • Previous experience in a customer service or call centre is mandatory
  • Ability to work in a fast-paced environment and handle high call volumes
  • Strong emotional intelligence to manage difficult customer interactions
  • Proficient in documentation with good typing skills
  • Adaptability to changing business needs and customer expectations
  • Willingness to learn and improve through training and feedback
  • Ready to work in Night shifts
  • Ability to handle sensitive and confidential information with integrity

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

  • Technical Support Engineer

    1 week ago

    Noida, Uttar Pradesh, India Teamware Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Hi ConnectionsTeamware is hiring for Technical Support Engineering roleLocation: NoidaNP:1monthExperience:5+yearsJDTechnical Support Engineer Expert in communication 5 Years Basic knowledge in Digital Marketing (Preferable-not mandate) Handling Technical Queries, Networking, and Basic Database Noida Hybrid ModeMandatory tool:Journey optimizerIf interested do...

  • Technical Support Engineer

    6 days ago

    Noida, Uttar Pradesh, India Holmium Technologies Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    ERole & responsibilitiesWe are looking for a passionate and detail-oriented Technical Support Engineer to join our team at Holmium Technologies Pvt Ltd. The candidate will be responsible for providing remote and on-site technical support for our solar SCADA systems, remote monitoring solutions, PV-DG Sync solutions, and Zero Export solutions. The role...

  • Technical Support Engineer

    1 week ago

    Noida, Uttar Pradesh, India Rezo Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Job Description:We are looking for a dynamic and technically proficient IT Support Engineer with hands-on experience in enterprise networking, firewall security (FortiGate), wireless infrastructure, access control systems, and Office 365 administration. This role is critical to ensuring secure, reliable, and scalable IT operations across the organization.Key...

  • Technical Support Civil Engineer

    15 hours ago

    Noida, Uttar Pradesh, India Highlands Info Tech Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Are you a Technical Support Superstar? Looking to really advance your technical support career working on a highly visible and strategic project? Wanting to be recognized for your technical support and customer relationship capabilities? Thrive on cutting-edge technology? And, get paid well in the process? If you are ready to take your career to the next...

  • Magento Technical Support Engineer

    1 week ago

    Noida, Uttar Pradesh, India S. A. Solution Full time ₹ 80,000 - ₹ 10,00,000 per year

    Your Role:Join Adobe Commerce Cloud as a Technical Support Engineer and solve complex technical challenges to enhance customer experiences. This high-impact role offers exposure to cutting-edge technologies and career growth.Key Responsibilities:Serve as the primary technical contact for Magento E-commerce issues.Troubleshoot Linux-based environments, web...

  • Design Engineer

    3 days ago

    Noida, Uttar Pradesh, India Gulf Technical Factory Full time

    Design and develop pressure vessel systems for energy applications, ensuring compliance with industry standards and regulationsConduct analysis and calculations to determine the structural integrity and performance of pressure vesselsCollaborate with cross-functional teams to define design requirements and specificationsUtilize CAD software to create...

  • Technical Support Engineer- IT Infrastructure Services

    1 week ago

    Noida, Uttar Pradesh, India Talent Toppers Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Experience required- 0 to 3 yearsJob descriptionShould have attended regular school/college with as minimum qualification (regular/fulltime course) in any stream of subject, Diploma graduates years as minimum qualification.Good understanding of computer systems, mobile devices and other tech products.Ability to diagnose and troubleshoot basic technical...

  • Technical Support Specialist

    17 hours ago

    Noida, Uttar Pradesh, India Zafify Full time ₹ 27,60,000 - ₹ 33,12,000 per year

    Job Title: Technical Support Engineer – Smart Home AutomationLocation: Noida, Mumbai (Thane), Pune Central, RajkotDepartment: Technical SupportIndustry: Smart Home AutomationQualification Required: B.E. (Electronics/Electrical/IT/related field)Gender: MaleAge Requirement: 23 – 34 yearsExperience Required: 2 – 4 yearsReligious Preference: HinduJob...

  • technical customer support

    3 days ago

    Noida, Uttar Pradesh, India Abracket Pvt Ltd Full time ₹ 3,24,000 per year

    Job Summary:We are seeking a motivated and detail-oriented Technical Customer Support Specialist to join our team. In this role, you will provide expert support to customers, troubleshoot technical issues, and ensure a smooth user experience with our products or services. This is a customer-facing position that requires strong problem-solving skills,...

  • Technical Support Consultant

    12 hours ago

    Noida, Uttar Pradesh, India DIN Engineering Services (DIN) Full time

    Job Title: Enterprise Service Desk Advisor Location:Remote Shift: 24x7 Rotational ShiftsDepartment: Enterprise Support ServicesJob Summary:We are looking for an experienced and customer-focused Enterprise Service Desk Advisor to join our 24x7 Enterprise Grade Service Desk team. In this role, you will provide first-level technical support for Adobe products...