Technical Support Engineer

4 days ago

Noida, Uttar Pradesh, India Capgemini Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Job Title: Technical Support Specialist

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like, where youll be supported and inspired by a collaborative community of colleagues around the world, and where youll be able to reimagine whats possible. Join us and help the worlds leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your Role:

  • Handle inbound customer interactions professionally
  • Manage ticket routing efficiently and direct issues to the right teams for quick resolution
  • Able to manage application related issues, troubleshooting errors, and ensuring smooth application functionality
  • Support business users for a critical application and associated systems and resolve or redirect to appropriate IT teams for fixes
  • Provide accurate and timely information about products, services, and policies
  • Resolve customer complaints and escalate complex issues when necessary
  • Maintain customer records and update databases with relevant information
  • Follow communication scripts and company guidelines to ensure consistency
  • Collaborate with internal teams to improve customer experience
  • Meet performance metrics, such as response time and customer satisfaction scores.

Your Profile:Schedulers/ Resource Planning analysts:

  • Minimum bachelors degree
  • Minimum 2-3 years of experience
  • Good knowledge of Service desk and JIRA applications
  • Strong verbal and written communication skills
  • Ability to multi-task and manage time effectively
  • Good understating of MS tools – Excel, Word & PowerPoint
  • Familiarity with contact centre technologies
  • Problem-solving skills and customer-focused mindset
  • Previous experience in a customer service or call centre is mandatory
  • Ability to work in a fast-paced environment and handle high call volumes
  • Strong emotional intelligence to manage difficult customer interactions
  • Proficient in documentation with good typing skills
  • Adaptability to changing business needs and customer expectations
  • Willingness to learn and improve through training and feedback
  • Ready to work in Night shifts
  • Ability to handle sensitive and confidential information with integrity

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

  • Technical Support Engineering

    3 weeks ago

    Noida, Uttar Pradesh, India Microsoft Full time

    With more than 45 000 employees and partners worldwide the Customer Experience and Success CE S organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft s products and services ignited by our people and culture We drive cross-company alignment and execution ...

  • Technical Support Engineer

    6 days ago

    Noida, Uttar Pradesh, India Rezo Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Job Description:We are looking for a dynamic and technically proficient IT Support Engineer with hands-on experience in enterprise networking, firewall security (FortiGate), wireless infrastructure, access control systems, and Office 365 administration. This role is critical to ensuring secure, reliable, and scalable IT operations across the organization.Key...

  • Technical Support

    3 weeks ago

    Noida, Uttar Pradesh, India SYSTRA Full time

    It has been more than 60 years since SYSTRA has garnered expertise that spans the entire spectrum of Mass Rapid Transit System SYSTRA India s valuable presence in India roots back to 1957 where SYSTRA worked on the electrification of Indian Railways Our technical excellence holistic approach and the tremendous talent provides a career that puts people...

  • Technical Support

    3 weeks ago

    Noida, Uttar Pradesh, India SYSTRA Full time

    It has been more than 60 years since SYSTRA has garnered expertise that spans the entire spectrum of Mass Rapid Transit System SYSTRA India s valuable presence in India roots back to 1957 where SYSTRA worked on the electrification of Indian Railways Our technical excellence holistic approach and the tremendous talent provides a career that puts people...

  • Technical Support Engineering

    3 weeks ago

    Noida, Uttar Pradesh, India Microsoft Full time

    With more than 45 000 employees and partners worldwide the Customer Experience and Success CE S organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft s products and services ignited by our people and culture We drive cross-company alignment and execution ...

  • Technical Support Engineer

    2 weeks ago

    Noida, Uttar Pradesh, India Impetus Technologies Full time

    Job DescriptionWe are seeking a highly experienced and dynamic Technical Project Manager to lead and manage our service engagements. The candidate will possess a strong technical background, exceptional project management skills, and a proven track record of successfully delivering large-scale IT projects. You will be responsible for leading cross-functional...

  • Technical Support – Buildings

    3 weeks ago

    Noida, Uttar Pradesh, India SYSTRA Full time

    It has been more than 60 years since SYSTRA has garnered expertise that spans the entire spectrum of Mass Rapid Transit System SYSTRA India s valuable presence in India roots back to 1957 where SYSTRA worked on the electrification of Indian Railways Our technical excellence holistic approach and the tremendous talent provides a career that puts people...

  • Sr. Associate – Technical Support Associate – Technical Support

    1 week ago

    Noida, Uttar Pradesh, India AGITSS Full time ₹ 4,20,000 - ₹ 7,20,000 per year

    About the RoleWe are seekingdriven and technically proficient professionalsto join ourTechnical Support team. In this role, you will provide timely and effective assistance to our global clients, ensuring seamless troubleshooting and high levels of customer satisfaction.Key ResponsibilitiesDeliver first-level technical support and troubleshooting for client...

  • Technical Support Engineer L1

    8 hours ago

    Noida, Uttar Pradesh, India Tech Mahindra Full time ₹ 4,80,00,000 - ₹ 6,00,00,000 per year

    Responsibilities:Provide international Technical service through voice support.Offer technical support to customers.Demonstrate strong communication skills.Qualifications: Graduate with 18 months of international Networking process experience.Pay range and compensationPackage : The salary range for this position is 4LPA to 5 LPA.Job description:Company: Tech...

  • Technical Sales Engineer

    3 weeks ago

    Noida, Uttar Pradesh, India DIYguru Full time

    Job DescriptionCompany DescriptionDIYguru is Indias leading Future Mobility upskilling platform, benefiting over 50,000 enthusiasts across 400+ institutions through online courses and hands-on training. Accredited by AICTE, ASDC, and the Digital India Foundation, our platform is trusted by 128+ companies including Bosch, Hyundai, and Maruti Suzuki India. We...