Magento Technical Support Engineer
5 days ago
Your Role:
Join Adobe Commerce Cloud as a Technical Support Engineer and solve complex technical challenges to enhance customer experiences. This high-impact role offers exposure to cutting-edge technologies and career growth.
Key Responsibilities:
Serve as the primary technical contact for Magento E-commerce issues.
Troubleshoot Linux-based environments, web applications, and databases .
Collaborate with cross-functional teams to resolve critical issues.
Ensure timely issue resolution within SLA guidelines .
Conduct log analysis to diagnose performance and infrastructure issues.
Create and maintain technical documentation .
Participate in on-call rotations and weekend support as required.
What You Bring:
5+ years in enterprise software or cloud support.
Expertise in Linux, Apache, NGINX, Redis, DNS, CDN, and SSL .
2+ years of experience with Magento Commerce Cloud (preferred).
Proficiency in MySQL, database queries, and scripting languages , Perl, Java, Python).
Strong problem-solving skills and a customer-first mindset .
Ability to work in a fast-paced, high-stakes environment .
Why Join Us?
Work on-site at Adobe , a global leader in digital experiences.
Gain expertise in cutting-edge technologies .
Be part of a high-performing global support team .
Competitive salary, benefits, and career advancement opportunities.
Job Type: Contractual / Temporary
Contract length: 12 months
Pay: ₹800, ₹1,000,000.00 per year
Work Location: In person
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