Enterprise Account Manager

Who are we? 

Whatfix is a leading global B2B SaaS provider and the largest pure-play digital adoption platform (DAP). Whatfix empowers organizations to maximize the ROI of their digital investments by tailoring it for the needs of each unique user. 

Spearheading the category with serial innovation and unmatched customer-centricity, Whatfix is the only DAP innovating beyond the category.  Their product suite offers three powerful tools: Digital adoption to help users right within any software, no-code Product Analytics to uncover and resolve adoption gaps, and Mirror for application simulation, driving safe, hands-on learning in software replicas. 

The company has seven offices across the US, India, UK, Germany, Singapore, and Australia and a presence across 40+ countries.

Customers: 700+ enterprise customers, including 80+ Fortune 500 companies such as Shell, Schneider Electric, and UPS Supply Chain Solutions. 

Investors: A total of ~$270 million USD has been raised as yet. Most recently Series E round of $125 Million USD led by Warburg Pincus, with participation from existing investor SoftBank Vision Fund 2. Other investors include Cisco Investments, Eight Roads Ventures (A division of Fidelity Investments), Dragoneer, Peak XV Partners, and Stellaris Venture Partners.

Whatfix's AI journey has been an exciting one - This story is deeply tied to the story of how technology itself has evolved.

It began with the software era, when enterprise applications first digitized core processes across industries — a $650B opportunity. Then came the cloud and mobile era, a $2.7T wave of transformation that moved businesses from on-prem to SaaS and unlocked anytime, anywhere access. It was in this phase that Whatfix was born — helping enterprises accelerate digital adoption by making software easier to use, easier to learn, and easier to extract value from.

Now we stand at the dawn of the AI era. Unlike past waves, this is not just another technology shift — it is foundational. AI is changing how work gets done, how decisions are made, and what skills are needed. The opportunity has expanded to more than $15 trillion, but it's not just a software story anymore — it's a labor story. Roles, workflows, and human-machine interactions are being rewritten in real time. And while AI promises speed and automation, it also introduces fragmentation, complexity, and a new kind of user friction.

This is where Whatfix plays a pivotal role. For over a decade, our DNA has been about empowering people to succeed with technology — not replacing them, but enabling them to thrive within it. We call this philosophy Userization: the belief that technology must adapt to the user, not the other way around. At the heart of this is ScreenSense, our proprietary AI engine, which continuously interprets both the context of what users are doing and the intent behind their actions. By combining these signals, Whatfix delivers real-time guidance, nudges, knowledge, and automation directly in the flow of work.

This intelligence powers our entire product suite. Digital Adoption helps users get productive faster. Product Analytics uncovers friction and closes adoption gaps. Mirror allows employees to train in safe, simulated environments. On top of these, our embedded AI Agents supercharge creation, insights, and user guidance.

Our upcoming AI-first products are already creating a buzz in the market. Seek is an AI-native assistant that powers multiple enterprise use cases. Alongside Salesforce automation with "Seek for Salesforce Agent", Seek also includes a conversational AI search tool that helps users find information faster in the flow of work. Together, these products reflect Whatfix's commitment to building enterprise-ready AI teammates that maximize productivity and ROI. It gives users a unified, intelligent way to find answers across systems, apps, and knowledge silos and helps anyone looking to deliver fast and contextual answers. 

Our Mirror 2.0 helps teams practice real-world conversations using dynamic, AI-powered personas — whether it's sales, support, or compliance training. It is the world's only System plus Role simulation with complete assessment to lead Gen AI simulation category.

The innovation that has gone into building these products has gained us 10 patents granted by the US patent office and we are already on our way to get a grant of 20 more patents with 2 specifically for the AI work we have done.

What sets Whatfix apart is our ability to combine breadth and depth. Unlike point solutions that either stay confined to one ecosystem or solve only for onboarding, Whatfix works across web, mobile, desktop, OS, and AI-driven apps — and supports the entire transformation lifecycle from planning to training to continuous improvement.

The velocity of transformation has collapsed. What once took years now happens in quarters. Enterprises can't afford to rely on outdated change management models and multi-year roadmaps. They need to adapt at the pace of AI. And that is the story of Whatfix: bridging the gap between exponential technological change and human enablement, ensuring that AI becomes not just embedded, but usable, trusted, and outcome-driven for every employee, across every system, in every workflow.

Whatfix's leadership is consistently recognized across top industry analysts and business rankings:

• Only DAP to be recognized as a "Leader" across various DAP reports for the past 5+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group.
• With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the "Top 50 Indian Software Companies" as per G2 Best Software Awards. 
•  Named a Gartner Customers' Choice for DAP for the second year in a row (2024 and 2025)—the only vendor in the market to earn this distinction consecutively.
• We also boast a star rating of 4.6 on G2 Crowd, 4.5 on Gartner Peer Insights, and a super-high CSAT of 99.8%
• Stevie Award winner in the category (Bronze): Customer Service Department of the Year – Computer Software - 100 or More Employees.
• Won the 2025 AI 
• Breakthrough Award in the Overall AI-based Analytics Solution of the Year category
• Winner of the ISG Paragon Innovation Award in partnership with Sophos (customer) for the EMEA region and finalist in the Transformation Award category.
• RemoteTech Breakthrough Awards winner for "Software Asset Management Solution of the Year"

These recognitions are matched by business performance: 

• Highest-Ranking DAP on 2023 Deloitte Technology Fast 500 North America for Fourth Consecutive Year
• Listed on the Financial Times & Statista's High-Growth Companies Asia-Pacific 2025 list.
• Won the Silver for Stevie's Employer of the Year 2023 – Computer Software category and also recognized as Great Place to Work
• Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal

About the role:

• The Manager / Senior Account Manager position is a quota-carrying position. As a key team member, you will lead our expansion efforts in a named set of existing accounts in North America.

• This will include cold prospecting to new buyers and new groups in existing accounts, creating opportunities within existing accounts, and driving these opportunities to closure

• Your experience identifying business problems and working cross-functionally to provide solutions, as well as building relationships with important decision-makers within the current accounts will be crucial to your success

• You will have experience participating in Value Engineering and Centers of Excellence exercises with enterprise Whatfix customers.  

• The success of this role means working closely with our customers and generating new opportunities in our existing enterprise accounts in North America.

 Responsibilities:

• Prospect within named existing accounts to generate pipeline, create opportunities, and close deals

• Consistently deliver license and recurring service revenue targets in your assigned portfolio

• Build a trusted advisor relationship with your customers, including building relationships with the key contacts and customer executive team

• Drive high engagement and demonstrate value realization & ROI of Whatfix through Executive Business Reviews and other channels

• Collaborate effectively with sales engineering, business development, marketing, and product teams to build a pipeline

• Proactively identify and resolve account success blockers that may arise

 Qualifications:

• 3+ years of SaaS Enterprise Sales and /or Account Management experience with large US based companies (more than 1000 employees) with a proven ability to hunt for new opportunities

• Experience selling to buyers from CRM, HR, Learning, and Development, Procurement, and/or IT for Software Applications managing complex sales cycles, and opening doors

• Value-based solution selling ability and understanding of ROI and cost/benefit analysis

• Consistent track record of over-achievement, exceeding quota, and high performance

• Strong executive presence and ability to develop executive-level (CxO) relationships and lead strategic initiatives with customer

• Excellent communication, negotiations, and strategic thinking skills

• Able to work independently and remotely from other members of your team

• Ability to travel internationally as needed.  

 You would be an excellent fit for our team if:

• You are a self-motivated, high-performer who can work with minimal oversight to get the job done

• You're comfortable selling at a start-up company that is emerging in the market and you are excited about putting your mark on something early

• You love being a part of a small, dynamic, and agile organization that encourages you to learn and grow

• You are passionate about using your experience and expertise to inspire the team.

 What you will get to do:

• The opportunity to script your success and growth path in a fast-growth Series C startup

• Work with Sales and Product Marketing to develop new and leverage existing content

• Work with some of the best talents from Silicon Valley and India

• Deep knowledge of selling a SAAS B2B Product in a category-defining company.

• Exposure to C-Suite professionals from some of the top SAAS companies in the industry.

• Full-Stack learning of Sales tools.

  Perks & Benefits (India) 

• Uncapped Incentives and Bonus plans (GTM teams) 
• Best-in-class medical Insurance coverage. 
• Education Sponsorship 
• Free Lunch & Dinner Buffet 
• Doorstep Cab Drop Facility (10 PM onwards) 
• Internal Job Transfer & global mobility programs 
• Scope to represent Whatfix at global events (especially GTM teams) 
• Travel to meet our global customers & prospects in person (especially those in GTM teams

Note: 

• We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values - Customer First; Empathy; Transparency; Fail Fast and scale Fast; No Hierarchies for Communication; Deep Dive and innovate; Trust, Do it as you own it; 
• We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status 
• At Whatfix, we deeply value collaboration, innovation, and human connection. We believe that being together in the office five days a week fosters open communication, strengthens our sense of community, and accelerates innovation—ultimately helping us achieve our goals more effectively. At the same time, we recognize the importance of flexibility in balancing personal and professional priorities. To support this, we offer the option to work from home up to two days per month.
• In any situation that requires additional flexibility, we're open to considering exceptions on a case-by-case basis to ensure you're supported in managing both work and life seamlessly.