Customer Service Representative

1 week ago

Mumbai, Maharashtra, India SafeGold Full time ₹ 2,00,000 - ₹ 6,00,000 per year

SafeGold is India's largest digital gold platform with over 35 million customers and 100+ distribution partners across India, Thailand, and the UAE. As a fintech innovator, we're transforming how gold is bought, stored, and sold — using technology to bring efficiency, transparency, and trust to one of the world's most traditional assets.

We've been consistently recognised for our growth and impact:

#9 in 2023 ET Growth Champions (India)

#9 in 2024 FT High Growth Companies (Asia)

Job Description

  • Answer calls/emails professionally to provide information about products and services, obtain details of complaints/services.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
  • Assisting in KYC verifications checks for customers.
  • Provide resolution on disputed transaction.
  • Promptness in handling escalations/queries raised by customer.
  • Provide excellent customer service at all times
  • Maintain a friendly manner and calm, positive manner when handling complaints

Skills Must have

  • Customer Service Calls (Inbound-Outbound)/Email handling experience, social media customer service support knowledge.
  • Stock management .
  • Banking background preferred

Good to have

  • Digital Marketing/Fraud Complaint handling

Qualifications

  • Graduate from any recognized university.

Working Days

  • 5 Days a week (10 AM to 6:30 PM)
  • Working on alternate Saturdays with additonal incentives.

  • Customer Service Representative

    1 week ago

    Mumbai, Maharashtra, India LUZO Full time ₹ 36,00,000 per year

    Company DescriptionLUZO is an asset-lite curated marketplace of premium salons. Our user-friendly mobile application, available on both Android and iOS, allows you to browse through premium salons and spas in your vicinity and choose from a wide array of services they offer. You can schedule, reschedule, and cancel appointments with ease, and avail exclusive...

  • Customer Service Representative

    7 days ago

    Mumbai, Maharashtra, India LUZO Full time ₹ 2,70,000 - ₹ 8,10,000 per year

    Company DescriptionLUZO is an asset-lite curated marketplace of premium salons. Our user-friendly mobile application, available on Android and iOS, allows users to browse a range of premium salons and spas nearby. Users can schedule, re-schedule, and cancel appointments effortlessly and avail exclusive offers on their favorite services. Book from the comfort...

  • Customer Service Representative

    2 weeks ago

    Mumbai, Maharashtra, India UPAYAS INFOTECH PVT LTD Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Company DescriptionUpayas Infotech Private Limited is a neutral service provider and system integrator established in May 2012. The company specializes in call center services, security surveillance, information technology, telecommunication, and manpower services. Upayas is dedicated to setting new benchmarks in service delivery through the vast experience...

  • Customer Service Representative

    7 days ago

    Mumbai, Maharashtra, India Snabbit Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Company DescriptionFounded in 2024, Snabbit is India's first Quick-Service App offering on-demand home services. Operating in dense residential clusters, Snabbit provides trusted and trained experts that arrive within minutes. Backed by Nexus Venture Partners and Elevation Capital, Snabbit utilizes a full-stack approach to sourcing, training, and managing...

  • Customer Service Representative

    3 days ago

    Mumbai, Maharashtra, India arrivia Full time ₹ 2,50,000 - ₹ 4,50,000 per year

    Company DescriptionArrivia provides travel loyalty, booking, and marketing solutions to consumer-facing companies seeking to deliver exceptional value to their customers. Our mission is to help people around the world travel better and experience more. With world-class skills, our team creates extraordinary memories for our partners and members. We have...

  • Customer Service Representative

    7 days ago

    Mumbai, Maharashtra, India Paramount Health Services & Insurance TPA Pvt. Ltd. Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Company DescriptionParamount Health Services & Insurance TPA Pvt. Ltd. (PHS) is a Third Party Administrator in the Health Insurance sector that services various insurance companies. PHS adds value by facilitating smooth operations through its network of healthcare service providers, medical care standardization, claims management, client servicing, and...

  • Customer Service Representative

    7 days ago

    Mumbai, Maharashtra, India Unicorn Sportswear & Lifestyle Pvt Ltd Full time ₹ 2,50,000 - ₹ 4,50,000 per year

    Company DescriptionFounded in 2019, Unicorn Sportswear & Lifestyle Pvt Ltd is the official retailer for Under Armour in India, handling retail operations in the western part of the country. Join us to be a part of a dynamic team dedicated to providing top-quality sportswear and lifestyle products. To apply, please send your resume to Role DescriptionThis is...

  • Customer Service Representative

    1 week ago

    Mumbai, Maharashtra, India, Maharashtra LUZO Full time

    Company DescriptionLUZO is an asset-lite curated marketplace of premium salons. Our user-friendly mobile application, available on both Android and iOS, allows you to browse through premium salons and spas in your vicinity and choose from a wide array of services they offer. You can schedule, reschedule, and cancel appointments with ease, and avail exclusive...

  • Customer Service Representative

    1 week ago

    Mumbai, Maharashtra, India KGK Group Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Company DescriptionEstablished in 1905 by the Kothari family, KGK Group is a global leader in the Gems & Jewellery industry with a presence in 15 countries. The group engages in sourcing, manufacturing, and distributing colored stones, diamonds, and jewelry. Over more than 110 years, KGK has built a robust presence in commercial centers worldwide, operating...

  • Customer Service Representative

    2 weeks ago

    Mumbai, Maharashtra, India, Maharashtra NetRTech Solutions LLP Full time

    Job descriptionCompany DescriptionNetRTech Solutions LLP is a technology consulting and project execution company. Our expertise lies in placements, product development, sales, and training. We strive to deliver innovative solutions and exceptional customer service to our clients.Role DescriptionThis is a full-time on-site role for a Customer Service...