Sales and Retention Manager

21 hours ago

Navi Mumbai, Maharashtra, India Cherry Merry Home Foods Full time ₹ 2,50,000 - ₹ 7,50,000 per year

Job Description

We are seeking energetic and driven individuals to join our Retention / Renewal team as Unit Sales Managers. In this voice-based sales role, you will be responsible for retaining existing customers by facilitating policy renewals, resolving customer concerns, and driving persistency.

Key Responsibilities

  • Engage existing customers over the phone to promote, explain, and process policy renewals.

  • Understand customer needs, suggest relevant add-ons or enhancements to policies.

  • Meet monthly/quarterly renewal / retention targets.

  • Handle customer objections, escalations, and turnaround efforts professionally.

  • Maintain high levels of customer satisfaction and service quality.

  • Log and maintain accurate records of calls, customer interactions, and outcomes in internal systems / CRM.

  • Adhere strictly to compliance, process guidelines, and regulatory standards at all times.

Candidate Profile

Education:

  • Graduate (full-time or part-time)

Experience:

  • 0 – 2 years (freshers welcome)

Skills & Attributes:

  • Excellent communication skills in English & Hindi

  • Strong persuasive and negotiation skills

  • Customer-first mindset; empathy & patience

  • Ability to work under pressure and meet targets

  • Good listening skills and objection handling

  • Basic computer literacy; ability to work with CRM / internal tools

Other Details

  • Shift: Fixed shift — 9:30 AM to 7:00 PM (office)

  • Working Days: 5 days/week (rotational weekly offs)

  • Process Type: Voice-based retention / renewal sales

  • Incentives: Performance-based (details disclosed during onboarding)

  • Training & Support: Onboarding & product training will be provided

  • Growth Opportunity: Internal growth path to senior retention / sales lead roles

Job Type: Full-time

Work Location: In person

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