
Inbound Customer Service Representative
4 days ago
Dear Candidate,
We are looking for Inbound Voice Process (HINDI)
Job Role:
· Answer inbound calls and assist customers with their Queries/Request/Complains.
· Raise Request & Complaints on behalf of the customer in the CRM tool.
· Generate leads and educate customers about new products & their benefits.
· Maintain and adhere to compliance guidelines
· Capture problem indicators, highlight and suggest improvement
· Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy
· Maintain adequate knowledge levels on products, processes and systems used
· Ensure sales target are met
· Skills Required:
o Excellent verbal communication skills
o Ability to comprehend, capture as well as interpret basic customer information
o Strong customer service focus
o Knowledge of Banking / Credit cards preferred
Job Types: Full-time, Permanent
Pay: Up to ₹30,000.00 per month
Experience:
- total work: 1 year (Preferred)
Work Location: In person
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