Servicenow ITOM

2 weeks ago


India Domnic Lewis Full time ₹ 15,000 - ₹ 28,00,000 per year

JD: Description:

ServiceNow ITOM :

Design and implement ITOM processes and systems in alignment with the organizations IT strategy and goals

Work closely with crossfunctional teams to gather requirements and ensure successful delivery of ITOM solutions

Configure and customize the ServiceNow ITOM suite including ServiceNow Discovery Service Mapping CMDB and CSDM

Develop and maintain technical documentation for ITOM solutions implemented

Troubleshoot and resolve technical issues related to ITOM processes and systems

Collaborate with stakeholders to define metrics and key performance indicators KPIs for measuring the effectiveness of ITOM processes

Ensure compliance with IT policies procedures and standards

Stay updated with the latest ITOM trends and best practices and recommend enhancements to existing processes and systems


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