Servicenow Itom

2 days ago


India Domnic Lewis Pvt. Ltd Full time

**JD: Description**:
**ServiceNow ITOM**:
Design and implement ITOM processes and systems in alignment with the organizations IT strategy and goals
Work closely with crossfunctional teams to gather requirements and ensure successful delivery of ITOM solutions
Configure and customize the ServiceNow ITOM suite including ServiceNow Discovery Service Mapping CMDB and CSDM
Develop and maintain technical documentation for ITOM solutions implemented
Troubleshoot and resolve technical issues related to ITOM processes and systems
Collaborate with stakeholders to define metrics and key performance indicators KPIs for measuring the effectiveness of ITOM processes
Ensure compliance with IT policies procedures and standards
Stay updated with the latest ITOM trends and best practices and recommend enhancements to existing processes and systems


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