Servicenow ITOM Expert

3 weeks ago

india, IN Collegedunia Full time

Job Title: ServiceNow ITOM Expert

Experience: 8–10 Years

Location: Remote

Employment Type: Contract

About the Role:

We are seeking a highly skilled ServiceNow ITOM Expert to join our team on a contract basis. The ideal candidate will have deep expertise in ServiceNow ITOM modules, with hands-on experience in CMDB, Discovery, Service Mapping, and Automation. You’ll be responsible for designing, implementing, and optimizing ServiceNow ITOM solutions that drive operational excellence across the organization.

Key Responsibilities:

  • Lead the design, configuration, and implementation of ServiceNow ITOM modules (Discovery, Service Mapping, Event Management, Orchestration, etc.).
  • Ensure CMDB integrity and maintain accurate service dependency maps.
  • Drive automation initiatives through integration with third-party tools and custom scripts.
  • Collaborate with ITSM, ITAM, and other teams to ensure seamless end-to-end service delivery.
  • Develop and maintain custom scripts (JavaScript, Glide) to enhance ServiceNow functionality.
  • Manage integrations between ServiceNow and other enterprise systems.
  • Ensure compliance with ServiceNow best practices and governance standards.
  • Provide technical leadership and mentoring for junior team members.

Required Skills & Qualifications:

  • 8–10 years of overall IT experience, with at least 5+ years in ServiceNow ITOM.
  • Strong hands-on expertise in ServiceNow CMDB, Discovery, Service Mapping, and Event Management.
  • Proficient in JavaScript, Glide scripting, and API integrations.
  • Experience in Asset Management (ITAM), Software Asset Management (SAM), and IT Operations Automation.
  • Proven ability to design and implement integrations with external systems.
  • Familiarity with cloud infrastructure (AWS, Azure, GCP) preferred.
  • Excellent analytical, problem-solving, and communication skills.
  • ServiceNow Certified Implementation Specialist – ITOM or equivalent certification preferred.

Contract Details:

  • Type: Contract
  • Mode: Remote
  • Duration: [Specify – e.g., 6/12 months, extendable]
  • Availability: Immediate Joiners Preferred

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