Servicenow ITOM Expert

2 days ago

India Collegedunia Full time

Job Title: ServiceNow ITOM Expert Experience: 8–10 Years Location: Remote Employment Type: Contract About the Role: We are seeking a highly skilled ServiceNow ITOM Expert to join our team on a contract basis. The ideal candidate will have deep expertise in ServiceNow ITOM modules, with hands-on experience in CMDB, Discovery, Service Mapping, and Automation. You’ll be responsible for designing, implementing, and optimizing ServiceNow ITOM solutions that drive operational excellence across the organization. Key Responsibilities: - Lead the design, configuration, and implementation of ServiceNow ITOM modules (Discovery, Service Mapping, Event Management, Orchestration, etc.). - Ensure CMDB integrity and maintain accurate service dependency maps. - Drive automation initiatives through integration with third-party tools and custom scripts. - Collaborate with ITSM, ITAM, and other teams to ensure seamless end-to-end service delivery. - Develop and maintain custom scripts (JavaScript, Glide) to enhance ServiceNow functionality. - Manage integrations between ServiceNow and other enterprise systems. - Ensure compliance with ServiceNow best practices and governance standards. - Provide technical leadership and mentoring for junior team members. Required Skills & Qualifications: - 8–10 years of overall IT experience, with at least 5+ years in ServiceNow ITOM. - Strong hands-on expertise in ServiceNow CMDB, Discovery, Service Mapping, and Event Management. - Proficient in JavaScript, Glide scripting, and API integrations. - Experience in Asset Management (ITAM), Software Asset Management (SAM), and IT Operations Automation. - Proven ability to design and implement integrations with external systems. - Familiarity with cloud infrastructure (AWS, Azure, GCP) preferred. - Excellent analytical, problem-solving, and communication skills. - ServiceNow Certified Implementation Specialist – ITOM or equivalent certification preferred. Contract Details: - Type: Contract - Mode: Remote - Duration: [Specify – e.g., 6/12 months, extendable] - Availability: Immediate Joiners Preferred

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