Associate – Content Operations

6 days ago

Mumbai, Maharashtra, India Sporty Group Full time ₹ 5,00,000 - ₹ 15,00,000 per year
Who We Are Sporty Group is a consumer internet and technology business with an unrivalled sports media, gaming, social and fintech platform, which serves millions of daily active users across the globe via technology and operations hubs in more than 10 countries and 3 continents. The recipe for our success is to discover intelligent and energetic people, who are passionate about our products and serving our users and attract and retain them with a dynamic and flexible work life, which empowers them to create value and rewards them generously based upon their contribution. We have already built a capable and proven team of 450+ high achievers from a diverse set of backgrounds and we are looking for more talented individuals to drive further growth and contribute to the innovation, creativity and hard work that currently serves our users further via their grit and innovation.
  • Responsibilities:
  • Plan, schedule, and execute all day-to-day backend content operations, including the timely deployment of creative assets, content modifications, and promotional campaigns, ensuring 100% accuracy and visual integrity across the site.
  • Efficiently multitask and coordinate backend content deployment and troubleshooting across multiple global regions.
  • Monitor and maintain the functional integrity and visual performance of the site's backend with a zero margin of error and no delays.
  • Manage and resolve all operational and customer service escalations (Level 2/3). Use system tools and available data to troubleshoot issues efficiently and ensure error-free, high-quality solutions.
  • Proactively analyze existing operational processes to identify and suggest performance improvements and efficiency gains, utilizing a creative approach to problem-solving.
  • Document and escalate product improvement opportunities to concerned stakeholders to enhance the platform's content and performance.
  • Apply strong global sports knowledge and research skills to proactively identify content gaps and potential business opportunities for the platform.
  • Maintain content consistency and adherence to all regulatory and internal compliance standards.
  • Requirements:
  • Fluent in written and spoken English.
  • Exceptional attention to detail and proven ability to maintain precision in a fast-paced, dynamic content environment.
  • Strong Excel / Google Spreadsheet skills for daily operational tracking, data analysis, and reporting.
  • Solid understanding of current global sporting activities, prominent sports/teams, and geographical sporting preferences.
  • Minimum 1 year of experience managing or deploying content for the customer-facing front end of an E-Commerce or related online platform
  • Minimum 1 year of operations support experience. (Previous experience in sports related platforms is a plus.)
  • Bachelor's degree or equivalent higher education is beneficial.
  • Flexibility to work night shifts and weekends on a rotational basis is required

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