Current jobs related to Technical Support Associate - Mumbai, Maharashtra - Lrn Technology Content Solutions
-
Technical Support Engineer
1 week ago
Navi Mumbai, Maharashtra, India, Maharashtra MSX International Full timeTitle: Technical Support Engineer - AssociatePurpose of the Position:Provide technical support to users for a wide range of computer-related issues.Actively partnering with team members, regional stakeholders, and local markets, you will play a key role in delivering technical support for the Local and Global Markets.You will receive incoming calls and...
-
Associate Partner
7 days ago
Mumbai, Maharashtra, India RKS ASSOCIATE Full time ₹ 12,00,000 - ₹ 36,00,000 per yearAssociate Partner - OperationsLeading Dispute Resolution Law Firm | MumbaiAbout UsWe are a premier law firm based in Mumbai, specializing in dispute resolution with strong practices across Civil & Criminal litigation, real estate, and family law. Our reputation is built on delivering exceptional legal outcomes for our clients through strategic thinking,...
-
Senior Technical Support
1 week ago
Mumbai, Maharashtra, India Pall Full time ₹ 15,00,000 - ₹ 25,00,000 per yearBring more to life.Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?At Pall Corporation, one of Danaher's 15+ operating companies, our work saves lives—and we're all united by a shared commitment to innovate for tangible impact.You'll thrive in a culture of belonging where you and...
-
Technical Support Associate
1 day ago
Mumbai, Maharashtra, India LRN Corporation Full time ₹ 9,00,000 - ₹ 12,00,000 per yearPosition: Technical Support SpecialistLocation: Goregaon, MumbaiAbout LRN:LRN is the world's leading dedicated ethics and compliance SaaS company, helping more than 30 million people every year navigate complex regional and global regulatory environments and build ethical, responsible cultures. With over 3,000 clients across the US, EMEA, APAC, and Latin...
-
Technical Support Executive
1 week ago
Navi Mumbai, Maharashtra, India Cygnus Ad Consulting Full time ₹ 2,00,000 - ₹ 6,00,000 per yearWill be responsible for installation, maintenance, troubleshooting, and repair of dental chairs and associated equipment. Ready to travel Pan India location. Required Candidate profileDiploma or Bachelor's degree2 years of experience in servicing dental chairStrong technical troubleshooting and problem-solving skills
-
Customer Support Associate
2 weeks ago
Mumbai, Maharashtra, India Organo Mart Full time ₹ 2,40,000 - ₹ 3,60,000 per yearExperience - Fresher to 1 yearsalary -2.4lpa+IncentivesRole DescriptionThis is a full-time, on-site role located in Mumbai for a Customer Support Associate. The Customer Support Associate will handle day-to-day customer interactions, resolve queries, ensure customer satisfaction, and support sales through exemplary customer service. The role also involves...
-
Technical Support Specialist II
5 days ago
Mumbai, Maharashtra, India ConnectWise Full time ₹ 9,00,000 - ₹ 12,00,000 per yearGeneral Summary:The Technical Support Specialist II is responsible for assisting our partners in diagnosing and resolving a partners Network Related issues or questions. This role works in partnership with cross-functional teams to troubleshoot, resolve, and document issues, getting partners back on track to having a positive experience with our...
-
Customer Support Associate(Mumbai)
2 weeks ago
Mumbai, Maharashtra, India Organo Mart Full time ₹ 2,40,000 - ₹ 28,00,000 per yearExperience - Fresher to 1 yearsalary -2.4lpaRole DescriptionThis is a full-time, on-site role located in Mumbai for a Customer Support Associate. The Customer Support Associate will handle day-to-day customer interactions, resolve queries, ensure customer satisfaction, and support sales through exemplary customer service. The role also involves assisting in...
-
Technical Support Executive
1 day ago
Mumbai, Maharashtra, India Miko Full time ₹ 6,00,000 - ₹ 12,00,000 per yearResponsibilities:Provide top-notch technical support to customers through various channels, including email, chat, and phoneTroubleshoot and resolve technical issues related to our IoT devices, ensuring prompt and accurate solutionsCollaborate with cross-functional teams to escalate and resolve complex technical problemsDocument customer interactions and...
-
Technical Support Executive
1 day ago
Mumbai, Maharashtra, India Beenet Communication Full time ₹ 6,00,000 - ₹ 12,00,000 per yearJob Title:Technical Support ExecutiveCompany:Beenet CommunicationAbout Us:Beenet Communication is a leading provider of telecom solutions, specializing in A2P messaging services. With over a decade of industry experience, we empower businesses to connect efficiently with their audiences through strategic SMS marketing solutions.Role Overview:We are seeking a...
Technical Support Associate
2 weeks ago
Position: Technical Support Associate
Location: Goregaon, Mumbai
About the role:
LRNs L1 support team is at the centre of operations. We assist customers with any requests or questions they might have with respect to our product. We also work with customers program administrators, stakeholders, and internal customers closely. Our responsibilities include program administrator assistance, meeting our operational SLAs, providing responses to our customers in a timely and effective manner.
Your responsibilities will include:
- Provide assistance to internal and external customers on all aspects of LRNs proprietary applications (functions include campaign set up, system generated e-mails, system reporting, user data management, and customization) Please note these all are billable activities.
- Using defined systems and processes, keep both internal and external stakeholders updated as to the status of call tickets, requests, projects and changes.
- Manage expectations of internal and external customers, ensuring capabilities are not exceeded to the detriment of the customer. Escalate issues related to capabilities where appropriate.
- Prioritize requests based on need and impact. Work with internal stakeholders to address priorities.
- Prepare/document and present (in written and verbal forms) product information that will assist customers with the capabilities of LRN's systems.
- Maintain quality levels for all work related to customers requests.
- Ensure there is an ongoing dialog between LRN and each customer with whom the Partner Assistance Centre team member is working.
- Perform content using our inhouse tool.
- Providing assistance/training to customer point of contracts on LRNs proprietary tools as well as providing solutions for an enhanced in-depth experience.
- Collaborate with peers to discuss unique solutions and to document them.
- Perform other duties as assigned.
Requirements
- Bachelor's Degree
- 2-4 years of experience in a customer facing role. We value ability and experience to independently manage operational relationship with enterprise Partners.
- Excellent communication skills in English. This position requires above par skills to write and speak in English.
- Extensive experience in supporting enterprise customers based in US and Europe.
Good to have skills.
- Experience in a customer facing role in an application support environment.
- Familiarity with HTML and CSS.
- Familiarity with Learning Management Systems
Benefits
LRN is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
