Digital & IT Functional Operations Manager

5 days ago

Bengaluru, Karnataka, India Mobile Programming Full time ₹ 15,00,000 - ₹ 20,00,000 per year

Job Title: Digital & IT Functional Operations Manager

Reports to: Chief Digital & Information Officer (CDIO)

Location: Bangalore, Karnataka

Role Overview:

The Digital Operations Lead Digital & IT Functional Operations Manager is instrumental in leading all operational activities of the D&IT function including and not limited to orchestrating digital initiatives, optimizing operational workflows, and embedding automation across the function. This role is ideal for a hands-on leader who thrives in dynamic environments, leverages modern technologies, and proactively drives efficiency through AI and automation.

Key roles and responsibilities:

1. Strategic Execution:

  • Develop actionable roadmaps and ensure delivery across digital transformation programs
  • Drive alignment across cross-functional teams and track progress on strategic priorities and goals as established in the tactical business plan

2. Improve Daily Operations with Technology:

  • Use tools like Microsoft Power Platform, Teams, etc. to build smart workflows.
  • Spot manual and repetitive tasks and automate them using AI and low-code platforms.

3. Decision Support & Communication:

  • Prepare briefings, dashboards, and data-driven insights to support decision-making
  • Communicate effectively across teams for effective execution

4. Governance & Rhythm:

  • Organize important meetings and business reviews
  • Make sure action items are followed up on and executed in a time
  • Support and coordinate D&IT events and be responsible for office operations

5. Culture & Team Enablement:

  • Promote a culture where innovation, learning, and improvement are encouraged
  • Help with onboarding new hires and make sure team members stay informed and connected
  • Lead and manage internal and external communications for effective team collaboration

Experience and Skills

  • 58 years in digital transformation and operations
  • Familiar with AI, automation tools, Microsoft 365, and data analysis
  • Bias for action, curiosity, and a continuous improvement mindset
  • Ability to operate independently and influence

Nice-To-Have Extras:

  • Hands on with low-code-no-code platforms and automation platforms
  • Familiar with cybersecurity, data handling, and how to manage program risks
  • Experience working in global teams or large organizations

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