Service Relationship Manager

7 days ago


Noida, Uttar Pradesh, India Kotak Mahindra Bank Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Service Relationship Manager-POS-BRANCH BANKING-POS (Point of Sale)

Job Description for Service Relationship Manager - POS (Point of Sales)

Designation – Deputy Manager/Manager

  • Needs to pick the cases from RISK RCU file on regular basis
  • Mark the mail to respective Merchant/PSM/PRM/ASM/Branch with transaction details
  • Connect with Merchant over the call arrange required docs
  • Post initial checks docs to be presented RCU team
  • Follow ups with team & coordination with merchant in case any other requirement till payment released
  • Processing refund basis merchant & RCU team confirmation
  • Before releasing the payment checking Chargeback history & highlighting the status to RCU & OSG in case any outstanding found.
  • Maintain the feedback in excel file
  • Regular circulation of hold cases details to sales team
  • TID deactivation SR has to be raised on RCU team confirmation.
  • Warning mailers to be issued for Cash funding cases.
  • Sales and revenue through service, cross sell (Insurance & Loan) and enhanced customers experience.
Experience LevelMid Level
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