CSM Lead – Global SaaS

6 days ago

Bengaluru, Karnataka, India Bik Full time ₹ 50,000 - ₹ 28,00,000 per year

We are a YC and Sequoia-backed Series A company transforming the eCommerce ecosystem with innovative marketing and customer support solutions.

Our products help businesses in the US and India scale efficiently and drive revenue growth.

Overview

As the CSM Lead, you will lead a 10-member global Customer Success team across IST and ET time zones.

Your focus will be on retention, satisfaction, and revenue growth, ensuring seamless customer experiences while driving upsell and cross-sell opportunities.

This role is pivotal in minimizing churn and maximizing customer value through structured processes and data-driven strategies.

Key Responsibilities

  • Team Leadership – Mentor and manage a global CSM team, ensuring high performance and alignment with business goals.
  • Process Optimization – Standardize operations by developing and implementing SOPs, leveraging HubSpot for reporting and analytics.
  • Revenue Growth – Drive upsell and cross-sell strategies to expand customer accounts, working closely with Sales and Product teams.
  • Client Retention – Maintain a churn rate below 1% through proactive engagement and strong customer relationships.
  • Performance Metrics – Track and analyze team performance and customer success KPIs to ensure continuous improvement.What You Bring
  • Leadership Experience – Proven ability to lead and scale global teams of 10+ CSMs across multiple time zones.
  • Revenue Ownership – Managed portfolios of $5M+ ARR, with a strong track record in upselling and expansion.
  • Process-Driven Approach – Expertise in SOP development and CRM tools like HubSpot to drive efficiency.
  • Global SaaS Expertise – Deep understanding of customer success in SaaS, particularly in the US and Indian markets.

Why Join Us?

  • Be part of a fast-growing, YC & Sequoia-backed startup shaping the future of eCommerce.
  • Work with a collaborative, high-impact team solving global challenges.
  • Enjoy competitive compensation, benefits, and career growth opportunities.
  • Apply Now – If you're a strategic leader passionate about customer success, we'd love to hear from you

  • CSM Lead – Global SaaS

    2 days ago

    Bengaluru, Karnataka, India Bik Full time

    We are a YC and Sequoia-backed Series A company transforming the eCommerce ecosystem with innovative marketing and customer support solutions. Our products help businesses in the US and India scale efficiently and drive revenue growth.OverviewAs the CSM Lead, you will lead a 10-member global Customer Success team across IST and ET time zones. Your focus will...

  • CSM Lead – Global SaaS

    2 days ago

    Bengaluru, Karnataka, India Bik Full time

    We are a YC and Sequoia-backed Series A company transforming the eCommerce ecosystem with innovative marketing and customer support solutions.Our products help businesses in the US and India scale efficiently and drive revenue growth.https://www.linkedin.com/company/bikglobal/about/OverviewAs the CSM Lead, you will lead a 10-member global Customer Success...

  • CSM Lead

    2 days ago

    Bengaluru, Karnataka, India Bik Full time

    We are a YC and Sequoia-backed Series A company transforming the eCommerce ecosystem with innovative marketing and customer support solutions. Our products help businesses in the US and India scale efficiently and drive revenue growth. Overview As the CSM Lead, you will lead a 10-member global Customer Success team across IST and ET time zones. ...

  • Global SaaS Customer Success Strategist

    1 day ago

    Bengaluru, Karnataka, India beBeeStrategist Full time ₹ 16,89,600 - ₹ 24,14,800

    We are a leading provider of innovative marketing and customer support solutions, transforming the eCommerce ecosystem.Our products help businesses scale efficiently and drive revenue growth across multiple regions.Job DescriptionAs a Global SaaS Customer Success Strategist, you will lead a team of customer success professionals to deliver exceptional...

  • Cloud Service Manager CSM Lead

    1 day ago

    Bengaluru, Karnataka, India beBeeCustomerSuccess Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

    Job Title: Cloud Service Manager CSM Lead - Digital Transformation ExpertAs a seasoned Cloud Service Manager CSM Lead, you will be responsible for leading and managing a team of Customer Success Managers CSMs across multiple geographies or portfolios. You will ensure operational health, customer satisfaction, and ROI maximization for OpenText's cloud managed...

  • Global Team Lead

    2 weeks ago

    Bengaluru, Karnataka, India beBeeRegional Full time ₹ 13,00,000 - ₹ 17,20,000

    We are shaping a future where talent can thrive everywhere, driving innovation and progress on a global scale.Removing barriers and simplifying global hiring, we create a level playing field where businesses and individuals can compete, grow, and succeed, regardless of geography.We empower companies to hire, onboard, manage, and pay talent in 150+ countries,...

  • Global Customer Success Manager

    1 day ago

    Bengaluru, Karnataka, India beBeeSuccess Full time ₹ 10,50,456 - ₹ 16,80,770

    Customer Success LeadA strategic leader is required to oversee a global team of Customer Success Managers. This pivotal position focuses on minimizing churn and maximizing customer value through structured processes and data-driven strategies.Key ResponsibilitiesMentor and manage a global CSM team to ensure high performance and alignment with business...

  • Strategic Customer Support Lead

    1 day ago

    Bengaluru, Karnataka, India beBeeCustomer Full time ₹ 9,00,000 - ₹ 12,00,000

    Job Title: Critical Support Specialist LeadWe are a fast-growing, innovative company transforming the e-commerce ecosystem with groundbreaking marketing and customer support solutions.Our products help businesses in multiple regions scale efficiently and drive revenue growth. We're looking for a strategic leader to oversee our global Customer Success team...

  • Team Manager

    2 days ago

    Bengaluru, Karnataka, India Bik Full time

    We are a YC and Sequoia-backed Series A company transforming the eCommerce ecosystem with innovative marketing and customer support solutions. Our products help businesses in the US and India scale efficiently and drive revenue growth. As the CSM Lead, you will lead a 10-member global Customer Success team across IST and ET time zones. Your focus will be on...

  • Senior ServiceNow CSM Technical Expert

    1 week ago

    Bengaluru, Karnataka, India beBeeServiceNow Full time ₹ 18,00,000 - ₹ 20,40,000

    ServiceNow Technical ConsultantJob Overview :We are looking for an experienced ServiceNow CSM Technical Specialist with a proven track record of delivering high-quality solutions. This is a hands-on role for a skilled professional who will be responsible for designing and configuring CSM modules, building rich service portals, and integrating with external...