Technical Customer Support

7 days ago

Ahmedabad, Gujarat, India 80b8c67c-cd9d-42a0-9713-5c3730409e6c Full time ₹ 4,00,000 - ₹ 8,00,000 per year

About the Company:

Injala is a leading enterprise software company revolutionizing the insurance industry with our cutting-edge technology solutions. As a multi-national corporation headquartered in Dallas, USA, and with a significant presence in India, we are committed to transforming risk management through innovative software. Our growth trajectory has been impressive, achieving 30+% annual growth for the last five years. At Injala, we foster a work environment that encourages creativity, supports professional and personal development, and embraces a friendly, diverse, and family-like atmosphere. We are dedicated to inspiring both the industry and future generations to envision and realize possibilities beyond today.

Company Website:

Location:

1401 to 1410, 14th Floor, B Block, Westgate by True Value, Nr. YMCA Club, S.G. Highway, Ahmedabad –

We are looking for a detail-oriented and proactive Client Support Executive to assist with customer service and support activities. This role offers hands-on experience in handling client inquiries, coordinating with internal teams, and ensuring timely resolution of issues in a professional and fast-paced environment.

Required Skills and Experience:

  • Respond promptly to customer issues via email and other support channels.
  • Provide accurate information and solutions to resolve client issues and ensure customer satisfaction.
  • Coordinate with internal teams (Project, Product, Account Management) to address concerns and escalate issues as needed.
  • Maintain a high level of professionalism, empathy, and a client-first attitude in all interactions.
  • Document customer interactions, feedback, and resolutions for future reference and continuous improvement.
  • Identify and recommend process improvements to enhance customer support efficiency.

Requirements

  • Proven work experience in a customer support role, preferably within the IT or SaaS industry.
  • Strong ability to understand, troubleshoot, and resolve customer issues promptly and efficiently.
  • Ability to work well under pressure, multitask, and manage multiple priorities simultaneously.
  • Basic understanding of the software industry or willingness to learn technical aspects of the company's products.
  • Excellent verbal and written communication skills to effectively interact with customers and internal teams.
  • Strong organizational skills with attention to detail and a problem-solving mindset.

Personal Attributes:

  • Empathetic and patient, with the ability to remain calm under pressure

· Strong verbal and written communication skills

· Customer-focused mindset with a professional and respectful approach

· Detail-oriented and proactive in resolving client issues

· Adaptable and quick to learn new tools and processes

· Team player with a positive attitude and strong sense of ownership

Educational Requirements:

  • Bachelor's degree required

Benefits:

  • Open Door working culture
  • Early Joining Benefit
  • Potential for internal growth and full-time opportunity
  • Recognition and rewards
  • Festival and team celebrations
  • Flexible work timings
  • No Sandwich Leave Policy
  • Referral Bonus Program
  • Medical Insurance

Job Type: Full-time

Pay: ₹30, ₹50,000.00 per month

Benefits:

  • Flexible schedule
  • Health insurance
  • Paid sick time
  • Paid time off
  • Provident Fund

Application Question(s):

  • What is your Current CTC?

Work Location: In person

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