Territory Service Manager

11 hours ago

Bengaluru Hubli, India Symbiosis Management Consultants Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Role Description

Business & Processes:

  • Manage and supervise service operations within the Area office, ensuring compliance with quality standards and service level agreements.
  • Cultivate and sustain robust relationships with key customers, addressing their service requirements to ensure customer retention.
  • Implementation of AL process changes and improvements across dealerships.
  • New product establishment in the market in terms of executing Driver trainings, Back to back trails and complaint resolution.
  • Monitor and analyze key performance indicators (KPIs) such as TAT, repeat jobs, AL-Helpline, revenue streams, job cards, and claims processing to assess service performance. Identify areas for improvement and implement corrective actions as needed.
  • Product Performance reports Capture and share field failures and co-ordinate for Joint inspection in identification of root-cause and corrective action.
  • Product campaigns Drive the dealerships in completion of product campaigs for the vehicles involved.
  • Warranty and process audits at dealerships to ensure process adherence.

People Excellence:

  • Lead and mentor a team of service professionals, providing guidance, training, and support to achieve performance targets and objectives.
  • Work on improving the skill capabilities at dealership level productives and front office staffs.
  • Implement and enforce safety protocols and compliance standards within the service team to ensure a secure working environment.

Market Intelligence:

  • Stay abreast of industry trends, technological advancements, and customer feedback to proactively enhance service offerings and stay competitive.
  • Share information on competitive products and initiatives.

Preferred candidate profile

Btech/BE/DME/MBA

No Career & Education Gap

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