Territory Service Manager

19 hours ago


Bengaluru Chennai Delhi NCR, India Talent Hired-the Job Store Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Description

We are looking for Territory Service Manager, for a full-time role in one of a prestigious OEM, who have the passion to change the landscape of the Automobile industry,

Here are the roles that will be offered to the selected candidate:

1. Business Growth Aspects

  • Supporting workshops in improvements of business parameters like Periodic Maintenance, Load growth etc.
  • Assisting dealerships in reducing inefficiencies like TAT and increasing service/sales ratio.
  • Analysis of workshop data and trend monitoring for customer retention and implementing new service strategies in the territory.

2. Technical Aspects

  • Handling critical customer complaints and technical issues of the territory
  • Managing technical campaigns and recalls
  • Escalation of product feedback at Head office
  • Improving customer experience by implementation of SAS in workshops
  • Assisting dealerships in reducing system and process related inefficiencies

Qualifications

B. E/ B.Tech with specialization in (Mechanical, Automobile, Electronics& Electrical)

TECHNICAL COMPETENCIES

  • Understanding of Latest tools & technology - Application & Implementation
  • Financial Acumen (Understanding Financial Statements, Working Capital, Profitability)
  • Channel/Dealer Management Skills and Business Partnering
  • Territory Mapping and Customer/ Data Analytics

BEHAVIORAL COMPETENCIES

  • Target orientation & pressure handling Ability
  • Effective Communication, Influential & Negotiation skill
  • Sense of accountability and responsibility
  • Creativity, innovation, and problem solving

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