Tech Support Executive(on-call)Process

4 days ago


Bhubaneshwar, Odisha, India EzeRx Full time

Job Description

Position: Support Executive

Location:Bhubaneswar

Department: Customer Support Executive

Salary:Competitive,Based on industry standards and candidate experience.

Working Days:Mon-Sat

Woking Hour:9-6pm

Industry:Medical Equipment Manufacturing

Employment Type: Full-time

EzeRx HealthTech Pvt. Ltd. is a fast-growing medtech company revolutionizing preventive healthcare through innovative, non-invasive diagnostic solutions. Our flagship product, EzeCheck, is widely used for anemia and nutritional screening across India,At EzeRx, we are building a future where healthcare is accessible, affordable, and technology-driven.

We are seeking a proactive and empathetic Customer Support Executive to join our dynamic support team. In this role, you will be the first point of contact for our customers, helping them resolve issues and ensuring a seamless experience with our service.

Key Responsibilities

Customer Support:

Handle customer queries via Chat,Mail,Phone.

Provide product or service information.

Resolve complaints or escalate issues to relevant departments.

Technical Support:

Diagnose and troubleshoot technical problems.

Guide users through step-by-step solutions.

Coordinate with the tech team for advanced issues.

Issue Tracking & Resolution:

Maintain records of customer interactions.

Follow up to ensure resolution.

Key Skills Required:

Excellent communication skills (English,Hindi and Odia)

Problem-solving attitude

Patience and empathy

Time management

Multitasking ability

Basic technical knowledge (especially for tech support roles)

Qualifications:

Minimum Education:12th pass

Maximum Education:Graduate (any stream)

Fresher and Experience in customer service or support both can apply for this

Career Growth:

This role offers opportunities to grow into:

Senior Support Executive

Team Leader

Support/Customer Service Manager

How to Apply:

Send your updated resume to

with the subject line: "Application- Customer Support Executive | EzeRx"



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