Tech Support Executive(on-call)Process
4 days ago
Job Description
Position: Support Executive
Location:Bhubaneswar
Department: Customer Support Executive
Salary:Competitive,Based on industry standards and candidate experience.
Working Days:Mon-Sat
Woking Hour:9-6pm
Industry:Medical Equipment Manufacturing
Employment Type: Full-time
EzeRx HealthTech Pvt. Ltd. is a fast-growing medtech company revolutionizing preventive healthcare through innovative, non-invasive diagnostic solutions. Our flagship product, EzeCheck, is widely used for anemia and nutritional screening across India,At EzeRx, we are building a future where healthcare is accessible, affordable, and technology-driven.
We are seeking a proactive and empathetic Customer Support Executive to join our dynamic support team. In this role, you will be the first point of contact for our customers, helping them resolve issues and ensuring a seamless experience with our service.
Key Responsibilities
Customer Support:
Handle customer queries via Chat,Mail,Phone.
Provide product or service information.
Resolve complaints or escalate issues to relevant departments.
Technical Support:
Diagnose and troubleshoot technical problems.
Guide users through step-by-step solutions.
Coordinate with the tech team for advanced issues.
Issue Tracking & Resolution:
Maintain records of customer interactions.
Follow up to ensure resolution.
Key Skills Required:
Excellent communication skills (English,Hindi and Odia)
Problem-solving attitude
Patience and empathy
Time management
Multitasking ability
Basic technical knowledge (especially for tech support roles)
Qualifications:
Minimum Education:12th pass
Maximum Education:Graduate (any stream)
Fresher and Experience in customer service or support both can apply for this
Career Growth:
This role offers opportunities to grow into:
Senior Support Executive
Team Leader
Support/Customer Service Manager
How to Apply:
Send your updated resume to
with the subject line: "Application- Customer Support Executive | EzeRx"
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