Manager Field

7 days ago


Cochin, Kerala, India HDB Financial Services Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Role & responsibilities

* Managing and Monitoring delinquent account collection for the assigned portfolio.

* Managing a team of Filed officer.

* Managing field visit on timely basis.

* Appointing, Managing, developing collection vendor to ensure collections from delinquent customers

* Ensuring call centre activities are supported by robust field Management.

* Preparing MIS reports to provide feedback to seniors, viz. Collection, work flow.

* Defining the parameters for evaluating and reviewing the pickup activities and

implementing corrective actions.

* Putting vendor management in proper shape to ensure smoother operations.

* Formulating various processes related to customer services in initial phase and their

compliance.

* Conducting meetings for setting up objectives and designing or streamlining processes to

ensure smooth functioning of operations.

Preferred candidate profile

* Strong analytical and problem solving skills.

* Strong decision making skills.

* Strong inter-personal skills.


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