City Operations Lead

Job Description JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and to find a place where they belong. Whether youve got deep experience in commercial real estate, skilled trades, or technology, or youre looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.City Lead Operations Job type: Full timeReporting Manager: India Operations Director / Account DirectorNo of staff managed: 200Job profileQualification: Bachelors Degree / Master Degree Industry Type: FM Services, Hotels, Projects Overall Experience: years Industry Experience: 10-12 years of relevant / equivalent experience Technical Skills: Building Services Generic Skills: Leadership, Communication, Vendor/people management, Strategies Behaviors: Teamwork, Learning attitude, Innovation mindset Job Aim: To take complete ownership for all client deliverables for all the facilities in the city. The person will be responsible for providing comprehensive facility management services, as per the contractual terms with a focus on continuous improvement for the respective facilities. Will also be responsible for achieving financial and other Key Performance Indicators (KPIs) established by the Client. The City Lead must be a team player and work with other functions within JLL and also the client stakeholders to achieve outcomes.CompetenciesInterpersonal skills with a strong client focus. Team Leader with line management skills and the ability to delegate. Client/Supplier relationship management. Technical comprehension and experience with performance-based service contracts and vendor management. Knowledge of occupational safety requirements. Strong budget management and financial analysis skills. Excellent written and oral communication skills. Strong analytical skills. Responsibilities Operations deliveryOverall service delivery of the region. KPI / Compliance Scores and management. Manage escalations with closure in a timely manner. People ManagementEnsure right expectation setting for the team, ability to maximize performance of the team. Training for the team. Growth Plan for the team. Employee assessment, identify shortcomings and plan development. TechnologyEnsure optimum utilization of all technology tools that are implemented from time to time. Innovation/ InitiativeKeep a track and updates on Energy savings project for the region. Focus / Thrust on improvements/ initiatives. Financial AcumenKeep track of Office services / R&M / Capex Budgets / work closure. Understanding of the facility / City spend. Track FM Operational Expenses. CRM/SRMClient/employee engagement, Leadership connects. Service partners engagement. Vendor managementVendor engagement / Identification and evaluation on larger aspects. Expansion/Go liveOverall planning / Cost proposal & approval, Approval/transition/Go live. Ensure/oversee closure on project snag. BCP / Risk managementOversee, assess risk, plan and handle any BCP situation. Certification/Internal AuditEnsure/oversee preparation end to end for all audits. Business ReviewsResponsible for Quarterly Business Reviews. Publish timely and relevant reports for client and senior management. Location: On-site Hyderabad, TSScheduled Weekly Hours: 48 If this job description resonates with you, we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally, the personal information we collect from you is for the purposes of processing in connection with JLLs recruitment process. We endeavor to keep your personal information secure with an appropriate level of security and keep it for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details, please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.Locations On-site