Retention Marketing Manager
17 hours ago
We are seeking an experienced Retention Marketing Manager to lead and execute customer retention initiatives that enhance engagement, drive repeat purchases, and improve customer lifetime value (LTV). The ideal candidate will manage both strategy and execution of retention campaigns across Email, WhatsApp, and SMS, creating personalized customer journeys that build loyalty and reduce churn.
Key Responsibilities:
- Develop and execute a comprehensive retention marketing strategy across Email, WhatsApp, and SMS channels.
- Design and implement automated customer journeys focused on engagement, win-backs, and post-purchase experiences.
- Plan and launch targeted campaigns to drive repeat orders, boost LTV, and minimize customer churn.
- Manage audience segmentation, personalization, and cohort-level performance tracking.
- Analyze campaign performance and customer behavior to optimize content, timing, and targeting.
- Collaborate with creative, content, and customer experience teams to ensure consistent brand communication.
- Maintain and enhance the CRM tech stack to support scalable retention strategies.
Requirements:
- 4–7 years of experience in retention or lifecycle marketing within a D2C or e-commerce environment.
- Hands-on experience with Email, WhatsApp, and CRM tools such as WebEngage, CleverTap, or HubSpot.
- Strong analytical mindset with a data-driven approach to campaign optimization.
- Excellent communication, project management, and collaboration skills.
Required Skills:
- Customer Relationship Management (CRM)
- Data Analysis
- A/B Testing & Analytics (GA4, VWO, Hotjar)
- Retention Marketing
- Customer Segmentation & Personalization
- Customer Lifetime Value (LTV) Optimization
Job Type: Full-time
Pay: ₹1,400, ₹1,700,000.00 per year
-
Retention Marketing Manager
8 hours ago
Gurgaon, Haryana, India Ecommerce Full time ₹ 9,00,000 - ₹ 12,00,000 per yearRole DescriptionThis is a full-time, on-site role located in Gurgaon for a Retention Marketing Manager. We are looking for a passionate and performance-drivenRetention Marketing Managerto lead our customer lifecycle initiatives. This role is ideal for someone with a strong background in D2C or eCommerce marketing who understands how to build lasting customer...
-
Retention Marketing
2 weeks ago
Gurgaon, Haryana, India Divine Hindu Full time ₹ 5,00,000 - ₹ 12,00,000 per yearJob Title:Retention Marketing SpecialistLocation: Gurgaon (Work From Office – 6 Days)Type:Full-timeAbout the Role:We are looking for a data-driven Retention Marketing Specialist to improve customer lifecycle performance, increase repeat purchases, and boost overall LTV for our D2C brand. Candidates with experience using GoKwik or Netcore retention/CRM...
-
Email Retention Marketing Executive
1 week ago
Gurugram, Haryana, India Herbalmax healthcare private limited Full time**Location**: Sector 19, Udyog Vihar Gurgaon **Job Type**: Full-Time, On-Site **Experience**: 1-3 Year **Industry**: D2C / Healthcare / Wellness / Consumer Health **Role Overview**: **Key Responsibilities**: - Own the **customer retention journey** from onboarding to re-engagement and win-back - Analyze performance metrics (open rates, CTR, CVR,...
-
Retention Marketing
2 weeks ago
Gurgaon, Haryana, India Divine Hindu Full time ₹ 5,00,000 - ₹ 12,00,000 per yearRole: Retention Marketing SpecialistCompany:Divinehindu Lifestyle Pvt. Ltd. (Divine Hindu)Location:Sector 27, GurugramType:Full-time, Work From OfficeTimings:9:00 AM – 6:00 PM (Monday to Saturday, 2nd Saturday Off)About Divine HinduDivine Hindu is a fast-growing spiritual D2C brand, offering authentic Rudraksha, gemstones, pooja products and spiritual...
-
Retention Marketing Intern
3 days ago
Gurgaon, Haryana, India 3370ac45-ddfe-4ec1-bf90-79a22c8bfcd0 Full time ₹ 2,00,000 - ₹ 6,00,000 per yearRole & responsibilitiesThe role involves owning the end-to-end planning and execution of conversion, retention, engagement and reactivation marketing initiatives.The intern will be responsible for creating, managing, and optimizing campaigns across direct communication channels such as Email, SMS, WhatsApp, and Push Notifications.This includes strategizing...
-
Retention Marketing Manager
3 weeks ago
Gurugram, India Talent Pro Full timeare seeking an experienced Retention Marketing Manager to lead and execute retention initiatives that drive customer engagement, repeat purchases, and lifetime value (LTV). The ideal candidate will own both the strategy and execution of retention campaigns across Email, WhatsApp, and SMS, building impactful customer journeys that enhance loyalty and reduce...
-
Diital Marketing Executive- Retention
4 days ago
Gurugram, Haryana, India Herbalmax healthcare private limited Full time**Company Name**: - Herbalmax Healthcare Pvt Ltd **Job title**: - Digital Marketing Executive - Retention & CRM **Work type**: - Fulltime/Onsite **Location**: - Sector 19 Udyog Vihar, Gurgaon **Salary**: - Upto 30k **Prefered Industry**: - D2C/ Healthcare supplement Industry **Digital Marketing Executive - Retention & CRM** In this role,...
-
Gurgaon, Haryana, India Snap Find Full timeMandatory Criteria Can t be neglected during screening - Candidate must have 4 years of experience in retention or lifecycle marketing preferably in a D2C or e-commerce setup - Candidate must have hands-on experience in managing Email WhatsApp and SMS marketing campaigns - Candidate must have practical knowledge of CRM tools such as WebEngage CleverTap or...
-
Gurgaon, Haryana, India Gighub Full timeMandatory Criteria Can t be neglected during screening - Candidate must have 4 years of experience in retention or lifecycle marketing preferably in a D2C or e-commerce setup - Candidate must have hands-on experience in managing Email WhatsApp and SMS marketing campaigns - Candidate must have practical knowledge of CRM tools such as WebEngage CleverTap or...
-
Senior Manager
1 week ago
Gurugram, India Hirly Full timeOverview:We are seeking a data-driven and customer-obsessed Senior Manager for Retention to lead lifecycle management, drive repeat purchases, and maximize customer lifetime value (CLTV). The ideal candidate has hands-on experience with CRM, segmentation, personalized marketing, and multi-channel customer engagement in the e-commerce environment.Key...