Travel Operations Manager

2 days ago

Cochin, Kerala, India Web CRS Travel Technologies Pvt Ltd Full time ₹ 2,40,000 - ₹ 3,60,000 per year

Key Responsibilities:

  • Manage and supervise all operational aspects of domestic and international travel services.
  • Oversee the execution of travel packages and itineraries.
  • Ensure timely and accurate bookings for flights, hotels, transfers, and activities.
  • Monitor ongoing tours and handle in-travel issues, changes, or escalations.
  • Optimize operational efficiency and reduce costs while maintaining service quality.
  • Supervise the team handling reservations, confirmations, rebookings, and cancellations.
  • Ensure timely issuance of tickets, vouchers, insurance, and travel documents.
  • Maintain accuracy in booking details and customer information.
  • Lead and mentor the operations team, fostering a high-performance, customer-first culture.
  • Assign tasks, monitor performance, and provide training where required.
  • Generate and analyze reports on bookings, revenue, and operational efficiency.
  • Ensure compliance with company policies and travel regulations.
  • Manage and improve Standard Operating Procedures (SOPs).
  • Handle escalated client issues promptly and ensure overall customer satisfaction.
  • Coordinate with sales and customer support teams for seamless service delivery.

Requirements:

  • Bachelor's/Master's degree in Travel & Tourism, Hospitality, Business Administration, Logistics, or related field.
  • 5–8 years of experience in travel operations, with at least 3 years in a managerial role.
  • Strong knowledge of domestic and international travel operations.
  • Proficiency in travel systems (e.g., Galileo), hotel booking engines, and B2B portals.
  • Excellent communication, leadership, and problem-solving skills.

Work Location: In-person (Ernakulam High Court, Kochi, Kerala)

Relocation: Candidates should be able to reliably commute or plan to relocate before starting work.

Languages Required:

  • English (Required)
  • Malayalam (Required)
  • Hindi (Preferred)

Job Types: Full-time, Permanent

Pay: ₹20, ₹30,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Paid time off
  • Provident Fund

Work Location: In person

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