Helpdesk Support

2 days ago

Vadodara, Gujarat, India vTech Family Solution Full time US$ 40,000 - US$ 80,000 per year

Position: IT Intern

Location: Vadodara

Shift Time: 6:30 PM to 3:30 AM (US Shift/Night Shift)

Key Responsibilities: IT Support & Troubleshooting:

  • Assist in diagnosing and resolving IT-related issues for end-users, including hardware malfunctions, software errors, and network connectivity problems.
  • Provide first-level support for commonly used applications such as Microsoft 365, VPN, and remote desktop tools.
  • Document, escalate, and track IT incidents through the Service Management, ensuring timely resolution.

User Onboarding & Access Management:

  • Support IT onboarding for new employees by setting up Active Directory accounts, Office 365 profiles, and other enterprise applications.
  • Assist in managing user permissions, email configurations, and software access based on role-specific requirements.

System & Infrastructure Support:

  • Gain hands-on experience with Virtual Desktop assignments, ensuring smooth provisioning and troubleshooting performance issues.
  • Assist in monitoring and maintaining IT infrastructure, including desktops, laptops, printers, and network devices.
  • Support IT security initiatives, including endpoint protection, system updates, and compliance checks.

IT Asset & Inventory Management:

  • Assist in tracking and managing IT assets, including hardware allocation, software licensing, and maintaining inventory records.
  • Support procurement and deployment processes for new IT equipment and ensure proper asset tagging and documentation.
  • Help coordinate repairs, upgrades, and maintenance activities with vendors and internal teams.

Collaboration on IT Projects & Process Improvements:

  • Work alongside senior IT team members on infrastructure upgrades, security enhancements, and process automation initiatives.
  • Participate in IT-related audits, risk assessments, and policy reviews to strengthen security and compliance measures.
  • Identify areas for improvement in IT support processes and contribute to efficiency-driven solutions.

IT Documentation & Knowledge Base:

  • Contribute to IT documentation by updating knowledge base articles, troubleshooting guides, and process manuals.
  • Maintain accurate records of IT incidents, resolutions, and best practices for future reference.
  • Assist in user training sessions on basic IT policies, security awareness, and self-service troubleshooting techniques.

Exposure to IT Service Management (ITSM):

  • Learn to manage IT service requests, incidents, and change requests through Service Management.
  • Assist in categorizing and prioritizing tickets to ensure prompt resolution and minimal downtime for users.
  • Gain experience in IT governance frameworks and industry best practices for service management.

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