Software Support Analyst

4 weeks ago

Vadodara, Gujarat, India TalentBridge Full time

Attributes of a Successful Candidate:

  • 1-3 years' experience in a technical support function
  • SaaS environment and experience is highly preferred
  • Confident working in the Pacific Time Zone is highly preferred
  • Familiarity with helpdesk ticketing system (ZenDesk experience is a plus)
  • Bachelor's degree or commensurate combination of education and experience
  • Ability to analyze and troubleshoot in order to resolve problems quickly and cost-effectively
  • Ability to communicate clearly with team members and clients
  • Excellent interpersonal, verbal, and written communication skills, with emphasis on phone, email, and online communications
  • Collaborate with development, product management, and customer onboarding functions in order to care for customers efficiently and effectively
  • High level of energy, drive, enthusiasm, initiative, commitment, and professionalism
  • Self-starter with solid organizational and planning skills
  • Proficiency in Excel fundamentals is a plus
  • Accounting & Audit knowledge is a plus
  • Open-minded and willing to learn

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