Software Support Analyst
5 days ago
Shift Hours: US Hours (Pacific Time Zone)
Key Responsibilities:
We are looking for positive, self-motivated professionals with customer support experience and
an affinity for technology products and innovation. In this role, you will be working directly with
our active clients assisting with any product feature functionality questions they have for the
products your team supports.
Additionally, you will coordinate the delivery of a variety of services offered by our Support team.
These services include but are not limited to: responding to inquiries via email tickets and
phone, data migrations, live phone training, and reconfiguration. Through your experience in
assisting our clients, you will gain a valuable understanding of the needs of our customers. Job
duties also include helping troubleshoot any issues in the system that a client may have
encountered and working with various internal teams to resolve these issues and/or provide
solutions.
Attributes of a Successful Candidate:
● 1-3 years experience in a technical support function
● SaaS environment and experience is highly preferred
● Confident working in the
Pacific Time Zone
is highly preferred
● Familiarity with helpdesk ticketing system (ZenDesk experience is a plus)
● Bachelor's degree or commensurate combination of education and experience
● Ability to analyze and troubleshoot in order to resolve problems quickly and
cost-effectively
● Ability to communicate clearly with team members and clients
● Excellent interpersonal, verbal, and written communication skills, with emphasis on
phone, email, and online communications
● Collaborate with development, product management, and customer onboarding
functions in order to care for customers efficiently and effectively
● High level of energy, drive, enthusiasm, initiative, commitment, and professionalism
● Self-starter with solid organizational and planning skills
● Proficiency in Excel fundamentals is a plus
● Accounting & Audit knowledge is a plus
● Open-minded and willing to learn
-
Customer Service Representative
5 days ago
Vadodara, Gujarat, India CDT Software Support Full time ₹ 2,00,000 - ₹ 4,00,000 per yearJob description:Job Type: Full-timeLocation:VadodaraShift: 5:30 PM 1:30 AMAbout Us:CDT Software and Support provides business solutions including wholesale support, marketing, CCTV systems, and software services.Job Role:We are hiring a Sales Representative to take orders on behalf of wholesale clients. This role involves calling customers, confirming their...
-
Technical Support Specialist
1 week ago
Vadodara, Gujarat, India CDT Software and Support Services Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob Description – Technical Support (ERP & Database)Position OverviewWe are looking for a motivated and skilledTechnical Support Specialistto join our team. This role involves providing timely ERP support to retailers, resolving technical issues, and ensuring smooth operations. The ideal candidate should have a strong understanding of databases (MSSQL),...
-
Software Engineer III
4 weeks ago
Vadodara, Gujarat, India MRI Software Full timeAbout The Role :MRI Software is seeking a Software Engineer III to join our team working on products.As a Software Engineer III, you will be responsible for developing, testing, and maintaining software solutions throughout the Software Development Lifecycle.You should have a passion for development and an eagerness to learn new things and improve your...
-
Software Engineer III
1 week ago
Vadodara, Gujarat, India MRI Software Full time ₹ 15,00,000 - ₹ 25,00,000 per yearAbout The Role : MRI Software is seeking a Software Engineer III to join our team working on products. As a Software Engineer III, you will be responsible for developing, testing, and maintaining software solutions throughout the Software Development Lifecycle. You should have a passion for development and an eagerness to learn new things and...
-
Software Engineer III
3 days ago
Vadodara, Gujarat, India MRI Software Full time US$ 90,000 - US$ 1,20,000 per yearAbout the role:MRI Software is seeking a Software Engineer III to join our team working on products. As a Software Engineer III, you will be responsible for developing, testing, and maintaining software solutions throughout the Software Development Lifecycle. You should have a passion for development and an eagerness to learn new things and improve your...
-
Software Support Analyst
4 weeks ago
Vadodara, Gujarat, India TalentBridge Full timeAttributes of a Successful Candidate:1-3 years' experience in a technical support functionSaaS environment and experience is highly preferredConfident working in the Pacific Time Zone is highly preferredFamiliarity with helpdesk ticketing system (ZenDesk experience is a plus)Bachelor's degree or commensurate combination of education and experienceAbility to...
-
Software Engineer II
3 days ago
Vadodara, Gujarat, India MRI Software Full time ₹ 9,00,000 - ₹ 12,00,000 per yearAbout the role:MRI Software is seeking a Software Engineer to join our team working on products. As a Software Engineer, you will be responsible for developing, testing, and maintainingsoftware solutions throughout the Software Development Lifecycle. You should have a passion for development and an eagerness to learn new things and improve your skills. We...
-
Senior Software Engineer IV
4 weeks ago
Vadodara, Gujarat, India MRI Software Full timeAbout The Role :MRI Software is seeking a Senior Software Engineer IV to join our team working on products.As a Senior Software Engineer IV, you will be responsible for developing, testing, and maintaining software solutions throughout the Software Development Lifecycle.You should have a passion for development and an eagerness to learn new things and...
-
Senior Software Engineer IV
1 week ago
Vadodara, Gujarat, India MRI Software Full time ₹ 8,00,000 - ₹ 24,00,000 per yearAbout The Role : MRI Software is seeking a Senior Software Engineer IV to join our team working on products. As a Senior Software Engineer IV, you will be responsible for developing, testing, and maintaining software solutions throughout the Software Development Lifecycle. You should have a passion for development and an eagerness to learn new...
-
Senior Software Engineer IV
6 days ago
Vadodara, Gujarat, India MRI Software Full time ₹ 20,00,000 - ₹ 25,00,000 per yearAbout the role:MRI Software is seeking a Senior Software Engineer IV to join our team working on products. As a Senior Software Engineer IV, you will be responsible for developing, testing, and maintaining software solutions throughout the Software Development Lifecycle. You should have a passion for development and an eagerness to learn new things and...
