Software Support Analyst

2 weeks ago

Vadodara, Gujarat, India TalentBridge Full time
Job Description

Attributes of a Successful Candidate:

- 1-3 years experience in a technical support function
- SaaS environment and experience is highly preferred
- Confident working in the Pacific Time Zone is highly preferred
- Familiarity with helpdesk ticketing system (ZenDesk experience is a plus)
- Bachelor&aposs degree or commensurate combination of education and experience
- Ability to analyze and troubleshoot in order to resolve problems quickly and cost-effectively
- Ability to communicate clearly with team members and clients
- Excellent interpersonal, verbal, and written communication skills, with emphasis on phone, email, and online communications
- Collaborate with development, product management, and customer onboarding functions in order to care for customers efficiently and effectively
- High level of energy, drive, enthusiasm, initiative, commitment, and professionalism
- Self-starter with solid organizational and planning skills
- Proficiency in Excel fundamentals is a plus
- Accounting & Audit knowledge is a plus
- Open-minded and willing to learn

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