Customer Support Analyst

3 weeks ago


Vadodara, Gujarat, India Rawalwasia Textile Industries Private Limited Full time
Job Description

Job Title : Customer Support Analyst

Company Name : - Patel Processing

Location: Gotri - Sevasi Rd,, Vadodara, Gujarat

Experience Required: 0.6 months to 2 years

Employment Type: Full-Time

Shift: US Shift Rotational

Location: Timings: Shift : 7:30 PM IST to 5:30 AM IST, 5:30 AM IST to 3:30 PM IST, 2 PM IST to 12 PM IST

Job Summary:

thusiastic and customer-focused individuals to join our growing team in Vadodara as Customer Support Analysts. You will be responsible for resolving customer queries, providing product/service information, and ensuring high customer satisfaction through professional support.

Key Responsibilities:

Respond to customer inquiries via phone, or email.

Provide timely and accurate solutions to customer issues.

Escalate unresolved queries to the appropriate internal teams.

Maintain customer records and document interactions.

Collaborate with cross-functional teams to enhance customer experience.

Adhere to internal processes and SLAs.

Requirements:

Strong communication and interpersonal skills.

Ability to work in a team and handle pressure situations.

Good problem-solving skills and a proactive attitude.

Basic understanding of customer service tools and CRM systems is a plus.

Freshers with strong communication skills are welcome to apply.

Contact Details:

90813 00445

[Confidential Information]

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