Customer Support Intern

3 days ago

Vadodara, Gujarat, India Frido Full time

About us

Frido is dedicated to enhancing daily living through innovative, ergonomic solutions that promote comfort and well-being. Our mission is to design the next generation of products to empower people to walk, sit, and sleep better. Each product we create is fueled by the same passion that drove us to innovate from day one: to give people the freedom to do more. Join us in our mission to transform everyday struggles into freedom and joy. Discover Frido, and experience the freedom to live life your way.

Job Title: Customer Support Intern - Calling

Work Mode: Remote

Work Days: 6 days a week with rotational shifts and rotational week offs

About the Role

We are looking for an enthusiastic Customer Support Intern (Calling) who is eager to begin their career in customer service. This role is ideal for freshers or candidates with up to 6 months of prior customer support experience. The primary focus will be on handling customer calls in both Hindi and English, ensuring clear, empathetic, and professional communication. Knowledge of a third language will be considered an added advantage.

Selected intern's day-to-day responsibilities include:

1. Handle inbound and outbound customer calls with professionalism and empathy.

2. Provide accurate information regarding products, services, and policies.

3. Record and update customer interactions in the CRM system.

4. Assist in resolving basic queries and escalating issues when required.

5. Ensure clear communication in Hindi and English at all times.

6. Support the team in improving customer satisfaction by delivering quality conversations.

Other requirements

1. 0–6 months of experience in customer support (freshers are welcome).

2. Excellent communication skills in Hindi and English.

3. Knowledge of a third language will be an added advantage.

4. Good listening skills, patience, and a positive approach to handling queries.

5. Basic computer skills with the ability to use CRM tools.

6. Willingness to work in rotational shifts and week offs.

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