Customer Support Executive

7 days ago

Vadodara, Gujarat, India TalentBridge Full time ₹ 2,00,000 - ₹ 6,00,000 per year

What You Will Be Doing:• As a Client Support Associate, you will need to be a great listener as you work totroubleshoot and understand issues. You will work to resolve issues upon initialcontact (i.e., "first call resolution"), and prevent future issues whenever possible byeducating our Clients and reviewing their accounts. You will oversee all problems toresolution, even when delegated to other teams.• You will provide engaging, responsive, timely telephone and email support toConsumer Clients, Sales, and other internal team members. You will be the point ofcontact for the Consumer and/or Sales team member as you keep them informed ofthe status of open issues while actively working to troubleshoot and resolve them.You will play a role in retention as you communicate collaboratively with Sales toaddress any Consumer issues.• Client Support Associate must maintain a strong understanding of the products andservices of Autotrader. Adhere to all policies, procedures, and guidelines. Understandthe organization (departments, personnel, and their responsibilities). Develop orimprove on internal systems knowledge.• Being a Client Support Associate, you will need to be flexible as you adjust tochanging du>es and responsibilities as the department and the company evolve.Additional projects, assignments or responsibilities may be assigned in order to assistthe department/company meet their objectives and providing the ultimate Serviceto our Clients.What We Expect You To Have:• High secondary or 10+2 diploma with 3 years' experience in a related field; OR anystream graduate degree with 1 year of experience.• Strong computer skills, especially proficient in Microsoft Office, Outlook, and otherInternet-based tools.• Strong understanding of business operations (spreadsheets, trends, data)• Be Flexible in working hours which is a must.• Excellent oral and written communication skills;• An unerring attention to detail;• The ability to multitask, answering numerous chats/calls and navigating smoothlybetween both mediums.• A professional demeanor with the ability to take ownership of every chat, call oremail and find a solution for every customer.• The ability to think on your feet in a fast-paced environment where messages overchat, call and email come fast and furious;• Experience working as part of a collaborative team – we work together to make surecustomers are able to use our products and services without any trouble andexcellent experience is provided during every interaction.

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