IT Support Expert

1 day ago


Vadodara, Gujarat, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 12,00,000
Job Title: Technical Support Specialist

As a key member of our IT team, the Technical Support Specialist will provide timely and effective support to employees across multiple sites.

Key Responsibilities:
  • Provide prompt and accurate troubleshooting, resolution, and documentation of all problems and service requests.
  • Develop comprehensive documentation of installation and configuration procedures for standard and non-standard software packages.
  • Maintain an accurate inventory of IT assets and ensure their security by collaborating with the Cybersecurity team.
  • Create and maintain a knowledge base to support users.
  • Update the problem management database with timely and meaningful information in accordance with desktop service levels.
Requirements:
  • Bachelor's degree in Computer Science or related field.
  • At least 2 years of experience in Desktop and/or Helpdesk support.
  • Prior work-related experience with current standard desktop software (Microsoft Office, Windows).
  • Fluent in English; additional languages are beneficial.
Benefits:

This role offers a unique opportunity to develop your technical skills and contribute to the success of our organization.

What We're Looking For:

We're seeking a highly motivated and organized individual who can effectively communicate with diverse stakeholders and provide top-notch support services.



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