Support Expert

4 days ago

Vadodara, Gujarat, India beBeeCustomer Full time ₹ 5,00,000 - ₹ 10,00,000
Job Summary:A Customer Service Specialist is needed to provide exceptional support to customers through various communication channels.

 

Job Description

We are seeking a highly motivated and skilled Customer Service Specialist to join our team. As a key member of the customer-facing department, you will be responsible for handling customer inquiries and resolving concerns in a timely and professional manner.

  • Provide top-notch support to customers via phone, email, or chat, ensuring that their issues are resolved efficiently and effectively.
  • Maintain in-depth knowledge of products, policies, and procedures to effectively address customer inquiries and resolve concerns.
  • Troubleshoot and resolve customer complaints related to product quality, shipping, returns, exchanges, and refunds.
  • Assist customers with placing, tracking, modifying, or canceling orders, and ensure timely delivery.
  • Actively gather customer feedback and report common issues to improve the customer experience and product offerings.
  • Work closely with other departments to ensure seamless customer journeys.
Requirements

To succeed in this role, you will need:

  • Experience in speaking with customers and resolving concerns with a good understanding of the product.
  • Experience working with tools like Excel or similar.
  • 2+ years of experience in customer support, preferably in a high-growth startup.
  • Excellent written and verbal communication skills in English.
  • Ability to maintain confidentiality and work with sensitive information.
  • Ability to handle multiple tasks with excellent organization skills.
What We Offer

As a valued member of our team, you can expect:

  • A competitive compensation package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.
  • The chance to make a real impact on customer satisfaction.

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