Product Feature Support Expert

7 days ago


Vadodara, Gujarat, India beBeeTechnical Full time ₹ 42,000
Customer Service Professional

A vital customer-facing role demands strong communication and technical expertise to address clients' product feature functionality inquiries.

  • Support clients via phone, email, and tickets with various services including data migrations, live training, and configuration adjustments.
  • Troubleshoot system issues and collaborate with internal teams to resolve complex problems.
  • Analyze and resolve problems efficiently and cost-effectively.

Key Attributes of a Successful Candidate:

  • 1-3 years experience in technical support
  • SaaS environment and Pacific Time Zone experience preferred
  • Familiarity with helpdesk ticketing systems and collaboration tools


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