Telecaller: Customer Support

7 days ago

Bengaluru, Karnataka, India Neobest Mattress Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Location:
Work from Office

Department:
Customer Relations / Sales

Company:
Neobest Mattresses

About Neobest Mattresses

At
Neobest
, we believe good sleep is the foundation of a better life. We create premium-quality mattresses designed for comfort, durability, and better health. Our mission is to make restful sleep accessible to every Indian household, and our telecalling team plays a key role in building that connection.

Job Overview

We're looking for confident and empathetic
Telecallers
who can communicate in
Kannada, Telugu, Hindi, and English
to join our internal customer engagement team.

You'll handle incoming and outgoing calls related to product enquiries, order confirmations (especially COD), abandoned checkouts, address verifications, and post-purchase follow-ups, ensuring a smooth and friendly customer experience.

Key Responsibilities

  • Make outbound calls for:
  • COD order confirmations and verifications
  • Abandoned cart / incomplete checkout follow-ups
  • Address verification before dispatch
  • Customer feedback and post-delivery satisfaction checks
  • Handle inbound enquiries and guide customers about mattress types, offers, and trial/warranty details.
  • Convince and retain customers who plan to cancel orders by addressing concerns effectively.
  • Record call outcomes and update CRM / internal databases accurately.
  • Maintain high call quality and achieve daily call and conversion targets.
  • Communicate customer feedback and recurring concerns to the sales and operations teams.

Requirements

  • Proven telecalling or telesales experience (preferably in D2C or e-commerce brands).
  • Fluent in
    Kannada, Telugu, Tamil, Hindi, and English
    — both speaking and understanding.
  • Excellent communication and listening skills.
  • Polite, patient, and persuasive phone manner.
  • Comfortable working with call tracking systems or CRMs.
  • Ability to handle customer objections calmly and professionally.
  • Minimum education:
    PUC / Bachelor's degree preferred
    .

What We Offer

  • Competitive salary with incentives based on performance.
  • Friendly and supportive work environment.
  • Opportunity to grow within a fast-expanding D2C brand.
  • Product training and communication workshops.
  • Employee discounts on Neobest mattresses and accessories.

Work Schedule

  • Full-time position (6 days a week).
  • Shift timings: 9 am to 6 pm.

How to Apply

Send your CV and a short voice note introducing yourself (in any of the mentioned languages) to [
]
with the subject line:

Application for Telecaller – Neobest Mattresses

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