Customer Support Executive

1 week ago

Bengaluru, Karnataka, India Pokonut Full time ₹ 2,00,000 - ₹ 4,00,000 per year

Role Overview:

As a Customer Support Executive, you will be the voice of Pokonut, responsible for building a strong rapport with customers, addressing theirqueries, and ensuring a seamless customer experience. This role involves both telecalling and managing inbound calls effectively.

Key Responsibilities:

1.Telecalling:

Proactively reach out to customers to share information about offers, product launches, and updates.

Conduct follow-ups on inquiries, feedback, and complaints.

2.Inbound Call Management:

Handle customer inquiries and concerns promptly and professionally.

Provide accurate information about products, orders, and policies.

3.Customer Query Resolution:

Respond to emails and WhatsApp messages in a timely and empathetic manner.

Resolve customer complaints, escalating issues to relevant teams when necessary.

4.Order Assistance:

Guide customers through the order placement process and provide support with tracking and cancellations.

Ensure all customer interactions are logged and documented for future reference.

5.Collaboration:

Work closely with the sales, marketing, and operations teams to improve customer satisfaction and streamline processes.

6.Reporting:

Maintain daily records of calls, queries, and resolutions for performance tracking.

Skills:

Excellent verbal and written communication in Hindi.

Strong interpersonal skills and a customer-centric attitude.

Ability to multitask and work under pressure.

Profciency in MS Ofce and CRM tools is a plus.

Personality Traits: Empathetic, patient, and proactive problem-solver.

Knows to Speak and write Hindi

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