Executive Customer Support

3 hours ago

Bengaluru, Karnataka, India Al Fahad Enterprises Full time ₹ 6,00,000 - ₹ 8,00,000 per year

Company Description

Al Fahad Enterprises is a multifaceted organization engaged in various business domains, including Tours & Travels, Organic Products, and other diverse services. The company is dedicated to delivering high-quality solutions tailored to meet the unique needs of its clients. With a focus on customer satisfaction, Al Fahad Enterprises has established a strong reputation in providing innovative and reliable services. The enterprise is committed to maintaining excellence and fostering growth across all its business ventures.

Role Description

This is a full-time on-site role for an Executive Customer Support position located in Bengaluru. The Executive Customer Support professional will provide exceptional customer service by addressing client inquiries and resolving complaints effectively. Responsibilities include managing online support channels, ensuring timely responses, and maintaining a high level of customer satisfaction. The role also involves collaborating with technical teams to provide effective solutions and build long-term relationships with customers.

Qualifications

  • Proficiency in Customer Support, Customer Service, and Customer Satisfaction to build and maintain positive client relationships.
  • Experience with Online Support and Technical Support for addressing customer queries across various channels and resolving issues efficiently.
  • Strong communication and interpersonal skills to manage customer interactions professionally.
  • Ability to work collaboratively and adapt to diverse customer needs.
  • Prior experience in a customer-facing role is an advantage.
  • Proficiency in using customer relationship management (CRM) tools is preferred.
  • High school diploma or equivalent qualification is required; additional certifications in customer service or related fields are a plus.

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