Customer Support Executive

2 weeks ago

Bengaluru, Karnataka, India The Wedding Company Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Job Description:

We are looking for a proactive and communication-driven professional with up to
1 year of experience

in customer support, client coordination and or telecalling. The role involves managing RSVP calls, collecting client feedback and supporting basic escalation calls as required.

Key Responsibilities:

1. RSVP Coordination

  • Make outgoing RSVP calls for events and update responses accurately.
  • Maintain structured trackers and provide timely updates to the internal team.

2. Client Feedback & NPS Calls

  • Connect with clients post-event to collect feedback and category-level ratings.
  • Document insights clearly for internal performance review and reporting.

3. Escalation Calling Support

  • Assist with initial-level escalation calls
  • Gather issue details, ensure calm communication and route concerns to the appropriate internal team.

4. Communication & Documentation

  • Maintain updated call logs and reports.
  • Share daily/weekly summaries of activities.
  • Follow communication guidelines and ensure consistency in tone and messaging.

5. Coordination Responsibilities

  • Work closely with internal teams to relay client feedback and follow-ups.
  • Ensure high responsiveness and professional client interaction at all times.

Required Skills & Experience:

  • 0–1 year experience

in customer support, telecalling, client servicing and or coordination roles.
- Strong verbal communication skills (English & Hindi; regional languages preferred).
- Ability to manage high-volume calling with professionalism.
- Good documentation and follow-up skills.
- Calm, patient and solution-oriented approach.
- Basic knowledge of CRM tools, Google Sheets, WhatsApp communication, and call logging.

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