Customer Relationship Manager

2 days ago

Shivajinagar Bus Station Bengaluru, India Gajshri Sringar Full time ₹ 4,00,000 - ₹ 12,00,000 per year

We are seeking a dynamic and results-driven Customer Relationship Manager with 1-3 years of experience to enhance our client engagement efforts. The ideal candidate will possess excellent communication skills and be comfortable visiting architects and clients on a weekly basis to foster strong relationships and ensure client satisfaction.

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Key Responsibilities:

* Build and maintain strong relationships with clients and architects to understand their needs and preferences.

* Conduct weekly visits to clients and architectural partners to provide updates, gather feedback, and address any concerns.

* Act as the primary point of contact for clients, ensuring timely and effective communication regarding project updates, inquiries, and issues.

* Collaborate with internal teams to ensure client requirements are met and expectations are exceeded.

* Assist in the development of customer engagement strategies to enhance client satisfaction and retention.

* Monitor client feedback and work proactively to resolve any issues or challenges that arise.

* Prepare regular reports on client interactions, feedback, and relationship status for management review.

* Stay informed about industry trends, competitor activities, and market developments to provide valuable insights to clients.

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Qualifications:

* Bachelor's degree in Business Administration, Marketing, Communications, or a related field.

* 1-3 years of experience in customer relationship management or a similar role.

* Excellent verbal and written communication skills.

* Strong interpersonal skills with the ability to build rapport with clients and team members.

* Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software.

* Ability to travel locally for client visits (once a week).

* Strong problem-solving skills and a proactive approach to addressing client needs.

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What We Offer:

* Competitive salary and performance-based incentives.

* Opportunities for professional development and career advancement.

* A collaborative and supportive work environment.

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How to Apply:

If you are passionate about building relationships and delivering exceptional customer service, we would love to hear from you Please submit your resume and a cover letter outlining your relevant experience.

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