Customer Relationship Management

4 weeks ago

Bengaluru, India Home Adda Full time

Job Description We are seeking a proactive and highly organized individual for the Customer Relationship Management role at Home Adda. The Customer Relationship Management or Customer Support Team is pivotal in driving our outreach efforts through lead assignment and generating new opportunities via cold calls. This role demands exceptional communication skills, both verbal and written, along with meticulous attention to detail to ensure successful management of multiple ongoing projects and foster strong customer relationships. Roles and Responsibilities: - Lead Assignment and Management: Efficiently receive, qualify, and assign incoming leads to the appropriate sales or service teams, ensuring timely follow-up and maximizing conversion opportunities. Maintain accurate records of lead progression and status. - Outreach and Cold Calling: Proactively generate new business opportunities by conducting targeted cold calls to potential customers, introducing Home Adda's products/services, and identifying their needs and interests. - Project Coordination and Oversight: Demonstrate strong organizational skills to effectively manage and prioritize multiple ongoing customer relationship projects or campaigns simultaneously, ensuring all deadlines are met and objectives are achieved. - Customer Support and Issue Resolution: Serve as a key point of contact for customer inquiries, providing prompt, accurate, and empathetic support. Work to resolve customer concerns and issues efficiently, escalating complex matters to senior team members when necessary, while always ensuring customer satisfaction. - Relationship Building: Cultivate and maintain strong, positive relationships with customers through consistent and professional communication, fostering loyalty and repeat business. - Quality Assurance and Standards: Ensure that high-quality standards are consistently maintained for all customer interactions, whether through calls, emails, or other communication channels, reflecting Home Adda's commitment to excellence. Skills Requirement: - Excellent verbal communication skills for clear, persuasive, and professional interactions during cold calls and customer support. - Exceptional written communication skills for clear, concise, and grammatically correct correspondence with customers and internal teams. - Strong attention to detail for accurate record-keeping, lead tracking, and project management. - Proven ability to manage multiple projects or tasks concurrently in a dynamic environment, demonstrating strong organizational and time-management skills. - Proactive and self-motivated approach to lead generation and customer engagement. - A strong customer-centric mindset with a genuine desire to provide exceptional support and build lasting relationships. - Proficiency in using CRM software and other relevant office productivity tools. QUALIFICATION: - Bachelor's degree in Business Administration, Marketing, Communications, or a related field, or equivalent practical experience.

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